Job Description
Description About Us MiCROTEC is a high-tech company and global leader in wood scanning solutions. Founded in 1980 and headquartered in Bressanone, Italy, MiCROTEC has offices in Sweden, Germany, Finland, Canada, and the United States. We partner with some of the world’s largest sawmills and wood processing companies to help optimize production, improve product value, and support more sustainable wood utilization. Our team is driven by innovation and a passion for advancing the wood processing industry through cutting-edge technologies including CT (Computed Tomography), X-ray, visual scanning, deep learning, artificial intelligence, and stereoscopic imaging. As the world’s leading provider of wood scanning solutions, we offer meaningful opportunities for professional growth and development within a collaborative, global organization. Our core values — Customer Success, Innovation, Trust, Collaboration, and Passion for Excellence — guide everything we do. If those values resonate with you, we invite you to become part of our team. Summary The IT Systems Administrator serves as the primary IT support and infrastructure resource for MiCROTEC’s North American operations. This role is responsible for administering local IT systems, supporting end users, implementing global IT standards and policies, and ensuring reliable day-to-day technology operations across the organization. This position works closely with global IT leadership and follows global IT direction, security standards, and infrastructure policies while independently managing local execution, support, troubleshooting, and coordination within the North American office environment. The role combines hands-on technical support, systems administration, infrastructure coordination, and local IT operations ownership in a highly collaborative international environment. Key Responsibilities IT Operations & Infrastructure Administer and support local IT infrastructure including workstations, networking equipment, printers, VOIP systems, and endpoint devices. Support server environments, virtualization platforms, backups, and cloud-based systems in coordination with global IT teams. Assist with deployment, configuration, maintenance, and troubleshooting of hardware and software systems. Monitor IT systems, endpoint health, security updates, and system performance. Maintain inventory and tracking of IT hardware, software licenses, and technology assets. Help Desk & User Support Serve as the primary IT support contact for North American employees. Manage and resolve tier 1 and tier 2 IT support requests through ticketing systems, Teams, email, and in-person support. Troubleshoot Windows operating systems, Office 365, networking, VPN connectivity, printers, mobile devices, and business applications. Support onboarding and offboarding processes, including account setup, permissions, equipment deployment, and security access management. Provide user training and support on IT systems and company technology standards. Security & Global Policy Implementation Implement and enforce global IT policies, cybersecurity standards, and operational procedures within North American locations. Support access control management, endpoint security, patch management, and security compliance initiatives. Assist with vulnerability remediation, software updates, and security monitoring activities. Coordinate with global IT teams on infrastructure projects, upgrades, standardization efforts, and security initiatives. Vendor & Project Coordination Coordinate with external vendors for hardware procurement, internet services, telecommunications, and technical support services. Participate in global IT meetings and support international infrastructure and technology projects. Develop and maintain IT documentation, SOPs, asset records, and troubleshooting guides. Assist with local rollout and adoption of global IT systems, tools, and operational processes. Requirements: Skills & Abilities Strong knowledge of Microsoft Windows environments and Office 365 administration. Experience with Active Directory, networking, VPNs, endpoint security, and system troubleshooting. Working knowledge of virtualization platforms, backup systems, and infrastructure administration. Ability to troubleshoot both hardware and software issues independently. Strong organizational, communication, and customer service skills. Ability to balance user support responsibilities with infrastructure and operational priorities. Strong problem-solving skills and ability to wo