IT Technician

Job OverviewWe are seeking a skilled and dedicated IT Technician to join our team.This role focuses on providing technical support to staff and ensuring the efficient operation of IT systems, with an emphasis on NextGen Practice Management (PM) and Electronic Medical Records (EMR) systems.Key responsibilities include system administration, troubleshooting, workflow customization, and user training to optimize operational efficiency and improve patient care.Qualifications:Proven expertise with NextGen PM/EMR systems.Strong technical support and troubleshooting skills.Understanding of healthcare IT systems and HIPAA compliance standards.Responsibilities Offer first-line support for hardware, software, and office equipment issues, including troubleshooting and resolution.Assist users with VPN connectivity and LAN configurations to ensure secure access to resources.Use ticketing systems such as Jira or Remedy to track and resolve support requests efficiently.Document support processes, solutions, and user guides for future reference.Identify recurring technical issues and collaborate on long-term solutions.Perform regular maintenance checks on hardware and network infrastructure to ensure optimal performance.Provide exceptional customer service by responding promptly and communicating technical solutions clearly.Work with Chief Operations Officer to develop and update department training materials Experience Prior experience in an IT support role or similar position is preferred.Join us in delivering top-tier IT support that empowers our team, enhances productivity, and contributes to the success of our organization! Strong knowledge of computer hardware components and troubleshooting techniques.Familiarity with networking concepts, including LAN setup, management, and VPN configurations.Experience with help desk software such as Jira or Remedy is advantageous.Excellent customer service skills and the ability to explain technical information to non-technical users.A proactive approach to problem-solving and strong analytical skills are essential.Pay:$25.00 - $30.00 per hour Work Location:In person.