Job Description
We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success. This position is located at the Firm's global operations center in Tampa. General Description We are seeking an IT Training Content and Design Manager to join our team. This is an exciting opportunity to work in a dynamic and fast-paced environment and contribute to the growth and success of our Firm. The IT Training Content and Design Manager provides strategic oversight and hands‑on development of IT training content across the firm. This role is responsible for ensuring the quality, accuracy, accessibility, prioritization, and lifecycle management of all IT training materials to support effective technology adoption. The IT Training Content Lead collaborates with application owners, subject matter experts, IT project teams, and the IT Training Delivery and Adoption Manager to translate complex systems into clear, scalable, role‑based learning. Key Responsibilities And Essential Job Functions Lead and personally contribute to the design, development, and maintenance of IT training content, including courses, job aids, and learning paths. Manage the IT Training Content team, including work prioritization, performance management, coaching, and professional development. Own the IT training content strategy, standards, templates, accessibility requirements, and quality expectations. Translate SME and application knowledge into clear, practical, role‑based learning experiences. Facilitate structured SME knowledge‑capture sessions, workflow walkthroughs, and change‑impact discussions. Ensure SMEs review training materials for content accuracy, retaining ownership of instructional design decisions. Prioritize content development and maintenance work based on business impact, adoption risk, and application release schedules. Perform hands‑on content updates for system upgrades, enhancements, and process changes. Manage content lifecycle activities, including version control, refresh cycles, and retirement of outdated materials. Review and approve content deliverables produced by the team to ensure consistency and quality. Partner with the IT Training Delivery and Adoption Manager to ensure content is delivery‑ready and aligned with rollout and scheduling plans. Collaborate with the IT Training Analyst to review learner feedback, completion data, and adoption of metrics to drive continuous improvement. Stay current with emerging learning technologies, including AI-enabled capabilities, and apply them responsibly to enhance training effectiveness, scalability, and insight. Expected to maintain a regular and predictable work schedule and full attention to and engagement in work activities on behalf of the firm during business hours unless otherwise approved or required by applicable law. Special projects and duties as assigned. Required Skills Knowledge of or ability to learn Microsoft Office Suite, or Microsoft 365. Must possess strong organizational skills, exceptional communication and writing abilities. Proven presentation and platform skills. Excellent technical coaching and counseling skills with the ability to effectively influence others to act and achieve objectives. Strong analytical skills to assess training effectiveness and implement improvements. Proficiency in designing and developing online learning modules. Ability to manage multiple projects simultaneously and meet deadlines. Required Qualifications & Education Bachelor’s degree or equivalent experience in Instructional Design, Education, Technology, or a related field. 7+ years of experience in training, instructional design, or learning content development. Demonstrated experience personally developing training materials for enterprise or technical applications. Prior experience managing or leading instructional design and/or learning operations staff. Strong stakeholder‑management, facilitation, and communication skills. Knowledge of legal industry specific software is preferred (i.e., Document Management System). Ability to learn such software, as well as software developed in house required. Working knowledge of adult learning principles and accessibility standards. Experience balancing leadership responsibilities with hands‑on execution. Physical Requirements Ability to sit or stand for extended periods of time. Moderate or advanced keyboard usage. Benefits: Our goal is to promote a work environment in which individuals have access to the re