IT Warehouse Logistics Technician II

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai . Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees. Responsibilities SUMMARY DIGIT is seeking an IT Warehouse Logistics Technician II to support the Government-provided warehouse operations. This role will be integral to the management of the receiving, inventory, and distribution of all IT assets at the warehouse, including shipping to GSA designated locations in accordance with GSA IT procedures and policies. As a leading provider of advanced information technology solutions and professional services to U.S. federal government agencies, is the prime for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (IDT) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering continuous improvement and business value to its customers. The team is comprised of the best-in-class technology partners to leverage forward-leaning technologies and best practices to transform GSA’s IT capabilities and shift offerings to provide a more flexible service delivery model, completing the agency’s shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, artificial intelligence, and machine learning. RESPONSIBILITIES This position shall perform the following (to include but not limited to) activities: Perform administrative duties in support of warehouse operation and transportation of products. Coordinating, scheduling, and tracking receipt, distribution, shipment, and disposition of assets in support of complete life-cycle management of assets at the warehouse facility. Supporting refresh and project inventory management and distribution, including asset mapping to owners, projects, and locations. Install Microsoft Windows/Mac OS and other software as needed. Collaborate with Network Operations and Project Teams on unboxing network devices and connecting to KVM-over-IP Switches to provide remote access, control and management. Coordinate various warehouse/transportation activities, including but not limited to verification of incoming and outgoing shipments, materials disposition, and inventory database system maintenance. Advise Warehouse/Operations management of issues. Confirm deliveries with customers as required. Schedule equipment moves with customers and coordinate equipment deliveries. Follow the warehouse Standard Operating Procedure and report any failures of process to management. Maintain accuracy and accountability of hardware records in the customer’s IT asset management system, ensure all records are up to date, and assist in annual asset inventories. Develop and run reports as required. Inspect the physical condition of the warehouse and related equipment. Coordinate cleaning of the warehouse. Ensure all received shipments are stored appropriately. Coordinate and assist the customer with RMAs, lease returns, vendor credits, UPS lost claims, and other hardware disposition processes. Assist management with ensuring safety needs and protection activities are in compliance with OSHA regulations Perform other related duties as assigned Qualifications CONTRACT REQUIRED QUALIFICATIONS This following are REQUIRED for this position: Public Trust Clearance by start date. ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Work is performed under supervision. Provide administrative support to enterprise-wide document management systems and related procedu