Job Description
Graco manufactures and markets premium equipment to move, measure, control, dispense and spray a wide variety of fluid and powder materials. What does that mean? Well, we pump peanut butter into your jar, and the oil in your car. We glue the soles of your shoes, the glass in your windows and the screen on your phone. We spray the finish on your vehicle, coatings on your pills, the paint on your house and texture on your walls. Graco is part of your daily life. The Senior Key Account Manager will drive growth within a portfolio of global, high-value accounts, building strategic relationships with leading AI data center and electronics companies. This role goes beyond traditional account management, engaging directly with R&D and engineering teams to influence early-stage design decisions and support product qualification for next-generation technologies. Acting as a bridge between North American customer HQs and global manufacturing, this individual will collaborate cross-functionally to deliver solutions and expand product adoption. The ideal candidate brings strong business acumen along with technical expertise in areas such as dispensing, adhesives, or thermal management, and thrives in complex, multi-stakeholder environments. What You Will Do At Graco Client Relationship Management Develop and maintain strong trust-based relationships with key clients to ensure customer satisfaction and loyalty. Formulate strategic account plans tailored to each client, setting goals to maximize revenue, identify growth opportunities, and anticipate client needs. Actively engage with clients to understand their business objectives, aligning our solutions to support their goals. Facilitate regular check-ins and reviews with clients to discuss progress, address concerns, and explore potential areas for collaboration. Sales & Revenue Growth Proactively drive revenue growth within key accounts by identifying upsell and cross-sell opportunities, expanding product usage, and proposing new solutions. Stay informed on industry trends, market conditions, and competitors to provide value-added insights and recommendations to clients. Develop customized proposals and value-added service options that align with client needs and demonstrate clear ROI. Monitor and analyze sales data and account performance to identify potential growth areas and adjust strategies to meet targets. Operational & Cross-Functional Collaboration Collaborate closely with internal teams such as sales, marketing, product development, and customer service to fulfill client requirements and deliver positive customer experience. Coordinate with product management to customize offerings or suggest product enhancements that better align with client needs. Act as the point of escalation for any issues, addressing concerns efficiently and working with relevant teams to resolve problems quickly. Performance Tracking & Reporting Track account metrics, prepare sales forecasts, and present regular reports to leadership on the status and growth potential of key accounts. Use data analytics to assess account performance, monitor KPIs, and refine strategies based on key metrics. Provide clients with regular performance reports, detailing account status, recent activity, and areas of focus. Maintain accurate and up-to-date records in CRM systems to support tracking and analysis of client interactions and outcomes. What You Will Bring To Graco Bachelor's degree in business, Marketing, or a related field. 7+ years of sales experience with 5+ years of key account experience (preferably global). Ability to identify, develop and plan short and long-range account strategies, and execute sales plans and programs. Proven track record of sales growth and account management expertise, along with a commitment to delivering exceptional customer service and fostering strong client partnerships. Basic understanding of P&L analysis for assessing customer profitability Strong communication, presentation, and analytical skills; proficiency with digital tools, CRM systems, and data management; a strategic thinker with a collaborative approach. Demonstrated ability to work effectively with individuals at all organizational levels, both internal and external. Ability to travel approximately 50%. Valid Driver’s License and ability to maintain insurability with Graco’s chosen Fleet Insurer . Accelerators Global industrial manufacturing experience and knowledge. MBA or Master’s degree preferred. Applicants must be legally authorized to