Job Description
Key Holder At Event Network, we believe the experience matters. As the leading operator of retail experiences at some of the most iconic and inspiring destinations across the United States, we infuse passion, creativity, and purpose into everything we do. Our team is dedicated to providing engaging and memorable retail environments that enhance the guest experience, while reflecting the unique mission and values of each location we serve. As a Key Holder, you'll be an integral part of our store's day-to-day operations, working alongside the management team to create memorable moments for our guests. This role is perfect for someone who thrives on delivering exceptional service in a fun, dynamic environment. The Key Holder Associates are responsible for meeting company guest service standards in their interactions with all store guests; accurately and efficiently processing guest sales transactions; restocking merchandise; and completing other tasks as assigned by store management. Key Responsibilities and Accountabilities Promptly greets store guests and offers assistance to provide quality guest service to everyone who shops in the store. Consistently practice suggestively selling to create and increase sales by using open-ended questions to engage the guest in conversation, suggesting promotional items and attempting to add on to every sale. Knowledgeable about the store's products. This includes, but is not limited to, current sales and promotions, the store's sales targets, key performance indicators (KPI goals) and new products. Meet company presentation standards by following guidelines for merchandise display, store cleanliness, receiving merchandise shipments, replenishing and making sure product is rotated when re-stocked. Follow Event Network and hotel appearance and dress standards. Process all transactions in the cash register system in an accurate and efficient manner. T