L2 Application Support Engineer - WebSphere Commerce Suite

This is Pushpendra from Veridian Tech Solutions Inc. We have urgent opening with one of our clients, kindly check below about job description and reply with your resume along with contact details. Title- L2 Application Support Engineer - WebSphere Commerce Suite Location- Springfield, MO Onsite from day 1st Full Time Job Description We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform . This role requires strong troubleshooting skills, proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems. Technical Skills: 3-5 years of experience in application support or technical support roles 2+ years hands-on experience with W ebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms Experience with database technologies (DB2, Oracle, SQL Server) and basic SQL skills Basic knowledge of Linux/Unix systems and command line operations Knowledge of web technologies (HTTP/HTTPS, load balancers, web servers) Experience with monitoring tools such as AppDynamics, Dynatrace or similar APM solutions Application Support Experience: Proven experience troubleshooting e-commerce application issues i ncluding but not limited to: Order processing and payment gateway failures Shopping cart and session management problems Product catalog and inventory synchronization issues Cache invalidation and performance optimization Experience with scheduled job monitoring and batch process management Knowledge of feed file processing and data integration workflows Understanding of multi-tier application architectures and component interactions Operational Skills: Experience with incident response and issue resolution Knowledge of ITIL processes including incident, problem, and change management Ability to work in 24x7 shift-based support environment Experience with escalation procedures and vendor support coordination Regards Pushpendra Singh