Job Description
Hi I would like to approach you for Contract opportunity with Genpact Role: L3 Support/ Level 3 Support / Application Support Location: Chicago IL Skill Job Summary: Job Title: Manager – Private Credit Operations (ABL & CLO Reporting) We are seeking a detail-oriented professional to support Asset-Based Lending (ABL) and Collateralized Loan Obligation (CLO) operations, with a focus on borrowing base reporting, trustee report validation, lender reporting, and data management. The role sits at the intersection of credit, treasury, and reporting, requiring strong analytical skills and experience working with trustees, lenders, and internal stakeholders. Required Qualifications Provide Level 3 support for complex and critical production issues related to P&C insurance applications Lead root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixes Collaborate with L1/L2 support teams to guide troubleshooting and knowledge transfer Participate in incidents, problems, and change management processes. Support core P&C systems including Policy Administration, Claims, Billing, Rating, and Underwriting platforms Analyze business and system impacts of defects across personal, commercial, and specialty lines Work closely with business stakeholders to understand insurance workflows, rules, and regulatory constraints Validate defect fixes and enhancements through functional and technical testing Review and support application changes, releases, and patches Assist development teams with production deployments and post-release validation Ensure system changes comply with regulatory, audit, and data security requirements Update support documentation, runbooks, and knowledge articles Perform advanced SQL queries and data analysis to investigate data integrity and transactional issues Analyze logs, batch jobs, APIs, and integrations with third-party systems (e.g., vendors, reinsurers) Identify performance bottlenecks and support tuning efforts Support batch processing, nightly cycles, renewals, and large-volume transactions Qualifications we seek in you! Minimum Qualifications Bachelor’s degree in computer science, Information Systems, or related field (or equivalent experience) 7–10+ years of IT experience, with at least 3–5 years in L3 support Hands on SQL experience – 3+ years. Prior experience in the insurance domain, specifically P&C, is strongly preferred Preferred Qualifications/ Skills Experience with Insurity or Guidewire (Policy Center, Claim Center, Billing Center) or Duck Creek Exposure to cloud platforms (AWS, Azure) Experience in agile / DevOps environments