Job Description
For over twenty years, Martis Camp has set the standard for extraordinary private communities living in the Tahoe region. It’s a place where families and friends come together to enjoy an unmatched mountain lifestyle—surrounded by breathtaking scenery, enriched by world‑class amenities, and grounded in an authentic sense of community. Nestled in the heart of Truckee, California, Martis Camp features an exceptional collection of amenities, including the iconic Camp Lodge, Family Barn, Lake Club, Lost Library, and a stunning Tom Fazio–designed golf course. The Club provides a four-season experience with recreation, dining, wellness, and outdoor adventure woven into every aspect of daily life. Martis Camp isn’t just a place to work, it’s a place to belong, contribute, and be part of something truly remarkable. POSITION SUMMARY : The Lake Club Valet is the first point of contact, and first impression, in delivering “The Martis Experience” to our membership at the Lake Club. Primary duties associated with this position include: Meeting and greeting members, extended family, and guests on the driveway; a seamless handoff using Names to the Concierge/Host or Management Team. The safe and efficient parking of vehicles both on-site, and at our off-site parking lot across the road, and logging the position of the vehicle with our Lake Club Valet Software using a tablet. When not manning The Valet Host Stand, secondary responsibilities include, but are not limited to, communicating effectively with co-workers via radio and in person; maintaining a clean, efficient, and safe work environment, and assisting in other areas of the Lake Club as needed. The Lake Club Valet will also seek opportunities to create memories by anticipating needs, exceeding expectations, and building relationships and rapport with our Membership in a formal and respectful manner. Our Valet Team consists of multiple part-time (1-4 shifts per week) positions (Mid-June to late September), and the work schedule includes weekends and holidays. The operating hours vary but could be from 8am-7pm, shift length normally 8 hours. ESSENTIAL JOB RESPONSIBILITIES : Display a superior service attitude and presentation, understanding that positive interactions, a “can do” attitude, and the anticipation of needs is our guiding philosophy in providing “the member experience” Greet all Members, Extended Family and Guests, attending to, and anticipating their needs. Open and close doors on all vehicles as they arrive and depart, starting with the driver door (unless female occupants are present, in which case you will get those doors first) as you greet the Members, Extended Family & Guests Prioritize the parking, and staging, of vehicles, using reservation times and radio communication from your Management, Concierge, Beach Attendant and Food & Beverage colleagues Assist in game/beach set up and break down at either end of the day, where and when your colleagues need assistance and your primary responsibilities and time permit Assist in the setting up, and putting away of, all Kayaks, SUP’s, and equipment, where and when your colleagues need assistance and your primary responsibilities and time permit Maintain an accurate electronic Log of where Member, Extended Family & Guest Vehicles have been parked, with Name, time in/out, description and color/brand/model for each patron Comply with all Martis Camp standards and regulations to ensure a Safe Lake Club operation Safety is the single most important part or your role, display Slow & Cautious driving at all times Go out onto the busy road to proactively help vehicles safely depart the facility from our exit Keep “the member experience” in mind when making all decisions Be part of a Team environment that crosses a multitude of hospitality disciplines Keep the Lake Club clean and litter free. It is everyone’s responsibility, not just housekeeping Maintain regular attendance in compliance with Martis Camp standards, as required by scheduling, which will vary by day of the week at certain times through the season Assist your Beach Attendant/Food & Beverage colleagues where their needs as your time permits Check-in with your Beach Attendant colleagues regularly to see if you can get a jump on a vehicle leaving earlier than expected. Anticipation rather than perspiration is a Valet win Assist in running beachgoers to/from their boats in a Dinghy w/outboard motor if Beach Attendants are tied up with other duties (training provided) Ability to communicate effectively and take a commanding presence at the front entrance, Valet area, parking lot, and other areas, to ensure the safety of all beachgoers