Landlord Services Operations Assistant

Overview Join our dynamic team as a Landlord Services Operations Assistant, where you will play a vital role in supporting property management operations and fostering positive landlord-tenant relationships. This energetic position offers the opportunity to engage directly with landlords, tenants, and community stakeholders, ensuring smooth communication, compliance with housing regulations, and effective resolution of issues. Your proactive approach and attention to detail will help create a welcoming environment while maintaining adherence to fair housing laws and property management standards. Responsibilities Communicate with landlords, tenants, vendors, inspectors, attorneys, and court personnel regarding active eviction and property-related matters. Manage inbound and outbound calls, emails, text messages, and client follow-ups while maintaining professional communication at all times. Assist with eviction case preparation, document collection, notice coordination, status updates, scheduling, and case tracking. Coordinate property inspections, lockouts, maintenance vendors, remediation teams, and onsite appointments. Monitor deadlines, court dates, sheriff lockout dates, and client tasks to ensure cases move efficiently and without unnecessary delays. Maintain organized digital records, case notes, invoices, photographs, compliance documents, and communication logs within company systems. Support clients through difficult landlord-tenant disputes by helping de-escalate situations and providing consistent communication throughout the process. Work closely with attorneys, paralegals, process servers, and property owners to gather required documentation and evidence for cases. Assist with drafting professional emails, notices, service updates, and client communications. Ensure compliance with California landlord-tenant procedures, Fair Housing guidelines, and company protocols. Help coordinate vendor scheduling for repairs, cleanouts, inspections, habitability corrections, and property preservation services. Track client progress and provide timely updates to improve customer experience and reduce communication gaps. Assist management with operational tasks, reporting, CRM updates, scheduling, and workflow organization. Handle sensitive and high-pressure situations with professionalism, urgency, confidentiality, and strong attention to detail. Support company growth initiatives, client retention efforts, and overall office operations in a fast-paced environment. Experience Prior experience in property management or landlord-tenant relations is highly desirable. Knowledge of LIHTC programs, Section 8 housing vouchers, and Fair Housing laws is essential for success in this role. Strong negotiation skills coupled with the ability to handle crisis situations effectively through crisis intervention techniques. Familiarity with property management software such as Yardi or OneSite enhances operational efficiency. Background in social work, addiction counseling, or related fields is a plus for supporting tenant well-being. Demonstrated understanding of landlord-tenant law and fair housing regulations ensures compliance and ethical practice. Excellent communication skills with an energetic approach to problem-solving and relationship building. Join us in making a meaningful impact by supporting sustainable housing solutions while developing your expertise in property operations! Pay: $20.00 - $25.00 per hour Work Location: In person