Launch Operation Coordinator -- KEWDC5806757

Part-Time Role Job Overview The City Launcher is responsible for supporting local operations and ensuring a great customer experience within a specific area or market. This role combines recruiting, training, field support, and operations management . You will help hire and train onsite support staff, monitor performance, assist restaurant partners, and make sure day-to-day operations run smoothly. You’ll spend time working directly in the field, visiting restaurants and supporting local business initiatives. Key Responsibilities 1. Hiring & Onboarding Recruit, interview, and help hire onsite support staff (OSS) Ensure candidates meet quality and professionalism standards Manage onboarding and help new hires get started successfully 2. Training & Coaching Train new and existing staff on operational processes and expectations Reinforce standards for customer experience and setup procedures Provide guidance and support to improve team performance 3. Field Operations & Performance Management Coordinate staffing coverage and support daily operations in your region Observe team members during live shifts and provide feedback/coaching Identify strong performers and address performance issues when needed 4. Local Market Support Support local business growth initiatives and restaurant partnerships Visit restaurant partners and assist with operational needs Conduct restaurant test orders to ensure quality standards are met Serve as the local operations representative for your assigned market 5. Hub Ownership Maintain a reliable and prepared workforce for your assigned area Ensure shifts are properly staffed and operations run smoothly Communicate operational gaps or risks to leadership teams What Success Looks Like Strong customer experience and operational quality Well-trained and dependable onsite support staff Fast onboarding and successful ramp-up of new hires Smooth and organized local operations Consistent execution and performance across all shifts Qualifications 2–5 years of experience in operations, recruiting, training, hospitality, or field management Strong communication and people management skills Comfortable providing feedback and coaching employees Organized, proactive, and able to work independently Comfortable traveling locally and working in the field regularly Preferred Experience Marketplace or gig workforce operations Hospitality or restaurant operations Experience launching or supporting operations in a new market Compunnel Inc. is an Equal Employment Opportunity (EEO) employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, citizenship status, age, disability, protected veteran status, marital status, genetic information, or any other characteristic protected by applicable federal, state, or local law. As a global workforce solutions provider, Compunnel values diversity of thought, background, and experience, and believes an inclusive workforce strengthens innovation and client success.