Job Description
Job Family Program and Project management About Us At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential of leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests. Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. Who We Are We believe everyone deserves to live their best life. More than a century ago, we were among the first financial services companies in America to serve everyday people from all walks of life. Today, we’re part of an international holding company, with millions of customers and thousands of employees worldwide. Our insurance, retirement, and investment solutions help people make the most of what’s important to them. We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms. What We Do Transamerica is organized into three distinct businesses. These include 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs. Transamerica employs nearly 7,000 people. It’s part of Aegon, an integrated, diversified, international financial services group serving approximately 23.9 million customers worldwide.* For more information, visit transamerica.com. Job Description Summary Analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. Staff at this level are fully functioning and able to work on the most complex initiatives. Job Description Responsibilities Partner with management and stakeholders to collaboratively define gaps and identify opportunities for improvement. Research best practices within and outside the organization to establish benchmark data. Collect and analyze process data to initiate, develop and recommend business solutions, practices and procedures that focus on increased productively, decreased errors or rework, and/or reduced cost. Assist in defining methodologies and ensure all are flexible, fit the needs of the organization and put emphasis on the quality of decision-making and timely project delivery in support of strategy, goals and enhanced customer experience. Act as a change agent to facilitate a culture that is innovative, accountable and embraces change. Execute training to individuals on the tools, processes and approaches needed to initiate improvements and successful change management. Lead and coach lower-level staff. May specialize in one or more of the following areas: benchmarking, business process analysis and reengineering, change management and measure, process-driven system requirements. Qualifications Bachelor’s degree in a business-related field or equivalent experience. Eight years of process improvement experience in a similar environment. Expert knowledge of theories, principles and concepts of business process improvement. Experience in change management and/or project management. Analytical, problem-solving and decision-making skills. Communication, coaching and relationship-building skills. Writing and editing skills to document processes. Organizational skills and the ability to work on multiple concurrent projects. Proficiency in MS Office (Word, Excel, PowerPoint, Visio). Preferred Qualifications Financial services/insurance industry experience. PMP certification. Working Conditions Office Environment