Job Description
Lead Cloud Consultant Richardson, TX Category: Engineering - IT Job Type: Right To Hire Location: Richardson, TX 75082 Pay Rate: $0 Job Purpose: Responsible for providing functional support of Cloud applications and serve as the primary liaison between business and technical teams. Participate and lead with voice and contact center cloud foundational efforts, application modernization and data center migration components. Job Responsibilities Consult and participate in Cloud upgrade releases and new projects involving strategy, implementation and support. Assess impact of patches on training, interfaces, processes, documentation. Make recommendations for adoption of new or changed functionality. Work directly with business stakeholders to resolve help desk issues and vendor service requests. Create and maintain existing documentation (Configuration, test scripts, functional specs for reporting and integration) Assist with continuous process improvement and provide insights into best practices. Provide assistance in key system processes (i.e. process of month-end, quarter-end and year-end close processes) Assist with functional testing of monthly, quarterly and emergency patches Assist in training support Required Job Qualifications: Strong foundation in networking, VoIP and SIP Demonstrated experience with Oracle Session Border Controller (SIP manipulation, SIPREC), and Session Routers Experience with Cisco CUBE and vCUSP Can deploy, configure and support both physical and virtualized (VMware and Nutanix) products Support and engineer interconnectivity with cloud vendors such as Cisco Webex, Amazon Connect and Microsoft Teams Bachelors degree in finance, Accounting, Business, or other related field from an accredited college/university Functional pr