Job Description
Job Summary: The two primary responsibilities are to deliver person centered care and services to those we support in a day program setting and focus on key items in the program to fulfill our purpose for existing: “We believe the world shines brighter when people with developmental disabilities achieve their full potential. ” The Community Life Coach Lead maintains the development of activities and coordination of programming through staff development, ISP collaboration and programming supervision daily. The Lead Community Life Coach, while not a supervisor, is a resource for questions and guidance for others and provides back up to the Manager of Day Programs on a as needed basis. Essential Duties: % of Role Person Centered Care and Program Services (50%) Deliver person centered care and services to those we are blessed to serve. Follow established plans created in collaboration with the person we support, parents & guardians, external clinical or local/state representative & providers, internal partners in quality, and operational leadership. Leverage our health information technology, human resource technology fully and ensure timely, comprehensive, and objective documentation. Fields questions and provides support and guidance daily to Community Life Coaches. Appropriately escalates to operational leadership. Identify community resources and activities pertaining to the interest and abilities of those we serve. Facilitate the participation in typical and integrated activities, events, and organizations in the local community in ways like other people of the same age and interest. Accompany participants to activities, if needed, and facilitate involvement and maintain or enhance personal independence. Communicate progress, successes, and challenges to guardians / care providers as needed. Ensure personal safety of participants on caseload. Maintain electronic records including progress of goals identified on participant’s person-centered plan, incidents, challenges, etc. Help with tours and orientations of new clients and their guardians to programs. Provide personal care and/ or other support as necessary (i. (i.e., toileting, medication assistance, etc.) Tracks and documents all attendance and transportation, providing that data to the Program Manager for billing. On an as needed basis she revises all pickup/drop off routes. Daily, checks the phone for any messages/client call offs and communicates that to the team so that route adjustments are made. Talent & Administration (50%) In partnership with operational leaders, human resources, quality, and nursing: welcome, onboard, and train new colleagues on the team and identify additional training and development needs for all staff. Maintains a strong and collaboration working partnership with all colleagues, leadership, PWS, and parents & guardians. Ensures standard operating procedures are implemented consistently in the program including staff schedules, personal funds, ordering food and supplies, allocation of receipts, monitoring medical supplies and prescriptions, and regular quality audits. Be the first line of resource for any Community Life colleague, person we support, or parent & guardian in the program. Bring recommendations forward related to quality and process improvements for our employees and those we serve. Provides day to day task leadership to Community Life Coaches. The above reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position. Knowledge, Skill, and Abilities for Success in the Role: Knowledge: Theoretical or practical understanding of a subject acquired and increases through experience. Skills: Proficiencies developed through training, practice, or experience. Abilities: The level and quality of being able to do something improved with training and experience. Knowledge – serving others, giving & receiving feedback, holding self & others accountable. Skills – collaboration, listening skills, conflict resolution, and leveraging technology to the fullest. Ability – quality and continuous improvement of self and processes. Our Values – The “Way” We Work: Mission First- We exist to serve the developmental disabilities community. Excellence Always- We strive for excellence in all we do. Team Together- We are ONE team, all together, for our mission Minimum Job Qualifications: Education: High School degre