Job Description
Judson Park in Des Moines, WA, a HumanGood community nationally rated as Best Independent Living and Best Memory Care of 2025-2026 by U.S News & World Report, is looking for a responsible, passionate Community Response Lead to join our team! Under general supervision, the Security Officer promotes and maintains a safe and secure environment for residents, visitors, team members and community. Provides general security in the buildings and surrounding areas of the community according to the established standards and within the assigned areas of responsibility. Full-Time Schedule: Monday - Friday from 3:30PM - 11:30PM Pay Range: $22.00-$24.50 per hour, depending on experience Job Duties: Coordinate schedule changes and cross coverage with the other CROs Fill in for other CROs, when needed, to ensure proper coverage is maintained Assist with training CROs Ongoing quality control, ensuring that the team is current on info, skills, process changes, etc. as needed Ensures that the community and grounds are secure by monitoring surveillance equipment; Patrol halls and grounds of community on a regular basis throughout shift according to standard procedure in order to detect unauthorized activities; Check exit doors for compliance with locking procedures. Provide high visibility and presence to assure residents of caution and care. Document any unusual or incorrect findings, complete incident reports as needed. Respond to emergency radio according to procedure; Follow procedure for emergency including aiding and directing emergency vehicles and personnel as needed; Troubleshoot basic facility problems as needed: Assist with package delivery Direct and assist team members as needed; Confronts unauthorized and/or undesirable persons and follows procedure as required; Completes regularly scheduled inspections of facility; Ensures that safety hazards are removed or corrected as needed; May respond to emergency alarms, eg. fire and pull cord in the p.m.; checks to see if the alarm is valid and calls for emergency assistance if appropriate; Other job duties, as assigned. To be successful in this role, you would have: High school diploma or equivalent (required) Prior security guard experience (required) Customer service experience (required) Supervisory experience (preferred) CPR Certification (preferred) What’s in it for you? At HumanGood, we’re driven by purpose—reimagining senior living and creating communities where older adults can thrive. When you join us, you’re part of something bigger, making a meaningful impact in the lives of residents every day. Build your future where you’re supported — you’ll have the total rewards you need to build a confident, secure life for you and your family. Count on a compensation package that maximizes your health, wealth and well-being. And adds up to 40% in value to your base compensation. To be successful in the role, you would have: Experience in administrative roles and project management, or other relevant experience required Customer service experience required We offer a comprehensive range of benefits and perks to support you, including*: Health, Dental and Vision Plans- start the 1st of the month following your start date 20 days of paid time off (increases with years of service), plus 7 company holidays 401(k) with up to 4% employer match and no waiting on funds to vest HSA option with employer contribution Tuition Reimbursement and continuing education programs $25/line unlimited cell phone plan (plus taxes and fees) Cell Phone Stipend 5-star employer-paid employee assistance program *Please Note: Benefit eligibility is determined by employment status and regularly scheduled hours. And as team members support residents, HumanGood supports team members. Here, you'll have the benefits and compensation you need to build a secure life for your family, and real opportunities to grow in your career, gain leadership skills and develop personally. Join us. You'll make a difference by helping our team members and our residents realize their full human potential. Learn more at www.HGcareers.org Experience Required 2 year(s): Security Education Required High School or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further informat