Job Description
Lead Conversion & Front Desk Coordinator Patient Experience | Scheduling | Sales Support | Lead Follow-Up Arora MD Longevity & Aesthetics - East Brunswick, NJ Full-time | In-person | $19-$22/hour based on experience Performance-based bonus eligibility after training/probation period Schedule: Tuesday-Friday, 9:30 AM-6:30 PM, plus every other Saturday from 11:00 AM-5:00 PM Arora MD Longevity & Aesthetics is a physician-led longevity, hormone optimization, wellness, and aesthetics practice in East Brunswick, NJ. We specialize in hormone optimization, medical aesthetics, body contouring, skin health, wellness treatments, and personalized patient care. We are growing and looking for a polished, highly organized, warm, confident, and conversion-minded Lead Conversion & Front Desk Coordinator to become the front-facing communication and revenue-support anchor of our practice. This is not a passive receptionist role. This role is best for someone who enjoys both people and performance. You must be comfortable answering calls, following up with leads, discussing pricing and next steps, collecting deposits, tracking outcomes, and being held accountable to conversion-related KPIs. Role Overview The Lead Conversion & Front Desk Coordinator will manage the front desk, answer calls, respond to patient inquiries, follow up with leads, schedule consultations and treatments, collect payments, support package and membership conversion, document outcomes accurately, and help ensure that no patient opportunity falls through the cracks. The right person is warm, professional, charming, high-energy, reliable, organized, emotionally mature, and comfortable balancing hospitality with revenue-generating follow-up. This person will work closely with the Operations Manager to track lead activity, conversion outcomes, follow-up completion, and key performance indicators. Primary Objective The primary objective of this role is to improve lead conversion, patient follow-up, and revenue capture while maintaining a high-end, physician-led patient experience. This includes responding quickly to inbound calls, website leads, texts, DMs, voicemails, missed calls, and campaign responses; guiding prospective patients toward the appropriate consultation or treatment; supporting conversion into packages and memberships; and documenting each interaction accurately. This role does not provide medical advice; clinical questions are escalated to the physician or clinical team. Key Responsibilities Lead Conversion & Follow-Up Respond quickly to inbound leads, calls, texts, website inquiries, missed calls, voicemails, DMs, and campaign responses Prioritize speed-to-lead during business hours Follow up consistently with leads who have not booked, cancelled, no-showed, requested more information, or received quotes Re-engage warm leads, prior consults, quoted patients, and past patients who may be ready to move forward Ask basic qualifying questions using approved scripts Guide interested patients toward the appropriate consultation, treatment, package, or membership pathway Help convert interest into scheduled consultations and completed appointments Maintain a warm, consultative tone without being pushy, aggressive, or transactional Revenue & Package Support Support conversion into aesthetic packages, wellness programs, body contouring programs, hormone consultations, memberships, and retail products Help patients understand general treatment pathways, pricing structure, deposits, payment options, and next steps Collect deposits and payments accurately Track package interest, quoted patients, purchase outcomes, payment status, and follow-up needs Document package values, treatment purchases, membership type, and collected revenue when applicable Coordinate with the physician, aesthetic team, clinical coordinator, and operations manager to avoid missed revenue opportunities Front Desk & Patient Experience Greet patients warmly and professionally Create a calm, polished, organized, and welcoming front desk environment Help patients feel cared for from first contact through checkout Support a high-end, physician-led wellness and aesthetics experience Maintain professionalism with patients, staff, and providers at all times Support room flow, checkout, scheduling, and next-step communication Maintain the cleanliness, organization, and visual presentation of the front desk, lobby, and patient-facing areas Phones, Scheduling & Communication <