Job Description
Lead Front Desk Associate Gotham Gym | New York City About Gotham Gym Gotham Gym is a luxury boxing and performance brand rooted in NYC grit and elevated service. We deliver high-touch experiences to a discerning, driven clientele—from executives and creatives to athletes and tastemakers. The front desk is the heartbeat of our operation, and this role is critical. The Role The Lead Front Desk Associate is the first and last impression of Gotham Gym. This person runs point on daily front-of-house operations, owns the client experience, and acts as a trusted extension of management. This is not a passive desk job. You are expected to think, anticipate, solve, and execute. Schedule & Availability This role is scheduled for four (4) shifts per week and may transition to full-time for the right person. Open availability is required, including mornings, evenings, weekends, and holidays as needed. Candidates must be willing and able to cover shifts, support schedule gaps, and step in when the business demands it. Non ■ Negotiables Reliable, on-time attendance—this role is client-facing and coverage is critical Professional appearance, energy, and demeanor at all times Ability to take direction, feedback, and correction without defensiveness Willingness to step in, stay late, or adjust when operational needs require it Clear, respectful communication with clients, trainers, and leadership Discretion and good judgment when handling sensitive client or business information Strong sense of ownership—problems are solved, not passed along Who You Are Naturally extroverted, confident, and personable Entrepreneurial mindset—you see problems and fix them without being asked A true self-starter who takes ownership and follows through Exceptionally detail-oriented with strong organizational instincts Calm, focused, and effective under pressure Comfortable wearing many hats and switching gears quickly Professional, polished, and aligned with a luxury brand standard Key Responsibilities Lead all front desk operations and set the tone for client experience Greet and engage clients with warmth, confidence, and authority Manage client bookings, schedules, and profiles across POS and booking systems Handle class registrations, private training bookings, waitlists, and changes Process retail sales, memberships, and packages accurately Maintain clean, organized, and visually elevated front desk and lobby areas Act as the primary communication hub between clients, trainers, and management Resolve client issues quickly and intelligently with discretion and professionalism Support sales initiatives, upsells, and special promotions when appropriate Train, support, and help manage other front desk staff as needed Track daily reports, notes, and operational details with precision Systems & Skills Confident operating POS systems, scheduling software, and client databases Strong multitasking ability in a high-volume, fast-paced environment Excellent verbal and written communication skills Tech-savvy and quick to learn new platforms Strong time management and prioritization skills What Success Looks Like Clients feel known, welcomed, and taken care of Schedules run smoothly with minimal errors The front desk operates like a well-oiled machine—even during peak hours Issues are handled before they escalate Management trusts you to run the floor when needed Why Gotham Work in a premium, high-energy NYC environment Be part of a brand that values excellence, accountability, and ambition Opportunity for growth, responsibility, and leadership within the company