Job Description
Lead Server Position at Marco Polo at Silver Lake Pool & Inn We're looking for an amicable and conscientious Lead Server at Marco Polo at Silver Lake Pool & Inn. The ideal fit to join our team will be ready to take orders, deliver food and drinks, and keep eyes on the dining room to ensure a top-notch guest experience and delightfully tidy spaces. Silver Lake Pool & Inn sits just south of the Sunset Junction in the heart of Silver Lake, one of the most dynamic and captivating neighborhoods in Los Angeles. The hotel features 54 generously appointed guest rooms and suites, an elevated pool deck that beckons relaxation, and our lively outdoor restaurant and bar, Marco Polo! The menu at Marco Polo is inspired by the vibrant, stylish quotidian life of Milan, Italy, where the everyday is elegant but not pretentious, and traditional but always dynamic. If you're passionate about creating memorable dining experiences, thrive in a dynamic, fast-paced restaurant environment, and find joy in providing delightful, consistent service that turns first-time visitors into regulars, we invite you to join our team at Marco Polo! Tasks at hand Requires a flexible schedule for day shifts, night shifts and weekend shifts. Consistently be able to assess, anticipate and meet guests' needs and respond quickly without losing focus or projecting a mood that detracts from guests' dining experience Communicate in a professional manner with guests, coworkers and management Must be able to adapt to different personalities of guests and coworkers without losing focus Must have the ability to comprehensively understand the menu's food and beverage items and communicate to guests effectively and accurately Must recognize problems when they arise and be able to resolve them appropriately by using good judgment, tact and initiative according to company policy and procedure Perform general accounting and mathematical skills and be able to correctly operate various mechanical devices such as cash registers, Toast POS and hot beverage makers Must ensure a clean and organized workspace per side work guidelines issued by management. Must ensure all F&B spaces are set to the Eye for Detail guides. Follow uniform guideline Ability to understand and execute management's instructions, read written company memorandums, and communicates when he or she needs more direction Able to help lead the front-of-house operation in the Manager's absence. This entails, but is not limited to: phasing servers when appropriate, correcting posting errors in the POS, resolving guest issues, appropriately managing the VIP guest experience, ensuring groups and/or events are handling properly. Assisting other employees with customer questions and complaints Ability to ensure proper communication between the front and back-of-house Help train new front-of-house associates. Other duties as assigned What we're looking for: Provide legible communication and directions Computer basic arithmetic Flexible schedule must be available to work a variety of shifts Perform job duties with attention to detail, speed and accuracy Prioritize, organize, and follow up Be a clear thinker, remaining calm and resolving problems using good judgment Follow directions thoroughly Understand guest's service needs Work cohesively with co-workers as part of a team Work with minimal supervision Maintain confidentiality of guest information and pertinent hotel data Education: High school certificate or equivalent Experience: Needs to have a minimum of one-year experience in a similar position Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided) What's in it for you: A competitive compensation package including medical, dental, vision, and life insurance. 401(k) retirement plan (future you will love this one!) Paid time off, holiday pay, and sick pay when you're under the weather. Career advancement in an organization committed to helping star employees thrive. There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. Professional development that sets you up for success across multiple hospitality career paths. A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) Hands-on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive cu