Lead Service Technician

Position Purpose : The Lead Service Technician diagnoses and completes repairs on customer vehicles in a professional, timely manner while ensuring quality repairs at a fair cost to the customer. The Lead Service Technician diagnoses and creates repair strategies for other technicians to follow and complete. The Lead Service Technician will assist in mentoring and guiding other technicians in their repairs & stay up to date on all factory training. Electric Power Generation experience and/or Electric Vehicle experience is a plus. Pay Range: $45.00/Hour - $60.00/Hour Key Relationships: The Lead Service Technician works directly with the Service Team all personnel & Managers. The Lead Service Technician will communicate with the Service Team as the course of duties relate to the accomplishment of directives, objectives, and communication (internal & external) of the status of ongoing service events. The Service Technician will work closely with the Service Writer, Warranty Administrator, Parts counter personnel & Service management team when coordinating repair strategies and estimates in an effort to provide excellent customer service throughout the service events for all customers. Duties and Responsibilities: Plan with the Service Management / Administrative Team and the Service Writer to establish repair strategies based on job priorities. Determine work required from the repair order. Observe and listen to the vehicle in operation to determine malfunction, to verify customers complaint, and to plan repair strategy. Complete repairs efficiently within the time allowed. Perform QUALITY repairs minimizing shop comebacks and unnecessary shop expense. Submit a complete and accurate write-up for each rep