Job Description
Details: Job Title: Learning Operations Specialist/ Training Associate Location: Indianapolis, IN 46241 Duration: 6+ Months Contract (extendable) Pay Rate: $30- $ 38.33 per hour on W2. Shift: Standard Business Hours Position Summary The Global Manufacturing & Quality Learning & Development (GMQLD) organization is seeking administrative contractors to support learning operations across Central Function business areas. These contractors will serve as essential operational resources, ensuring seamless execution of day-to-day learning administration, Learning Plan management, and cross-functional coordination. The role supports Manufacturing and Quality business areas by enabling operational efficiency, data accuracy, and timely execution of learning activities. Embedded within the L&D team, supporting Learning Strategists and acting as a liaison with external partners. Responsibilities Learning Plan Management Create, update, and maintain Learning Plans within the Learning Management System (LMS) based on direction from Learning Strategists. Assign and manage curricula, courses, and learning activities for applicable populations. Monitor Learning Plan completion and compliance, escalating issues as appropriate. Conduct periodic audits and quality checks to ensure data integrity and accuracy of Learning Plans. Day-to-Day (D2D) Tasks Process routine LMS transactions including enrollments, completions, waivers, and extensions. Respond to learner and manager inquiries related to training records and assignments. Generate and distribute standard and ad hoc reports from the LMS as requested by Learning Strategists. Maintain organized documentation and records of all administrative actions taken. Support the scheduling and logistics coordination for instructor-led training sessions as needed. Administrative Tasks Manage and organize shared team files, folders, and resources within collaboration platforms. Assist in the creation, formatting, and distribution of communication materials related to learning programs. Support data entry, data cleanup, and system maintenance tasks within L&D tools and platforms. Support centralized administrative tasks applicable across all central function business areas. Conduent Liaison Serve as the primary point of contact between Conduent and internal Learning Strategists. Coordinate service requests, issue escalations, and follow-up actions to ensure timely resolution. Track open tickets, SLAs, and deliverables, providing regular status updates to the L&D team. Qualifications Education: Bachelor's degree or equivalent work experience in a relevant field Experience: Minimum 2 years of experience in learning administration supporting multiple business areas/functions Experience working in SuccessFactors required Experience with Learning Management Systems (e.g., SAP SuccessFactors, Cornerstone, or similar) Skills: Proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams) Strong written and verbal communication skills Ability to liaison effectively between internal stakeholders and external partners Highly organized with strong attention to detail Ability to manage multiple priorities and deadlines simultaneously Familiarity with pharmaceutical, manufacturing, or regulated industry learning and compliance requirements (preferred)