Job Description
Description Application review will begin on May 18, 2026. The hiring manager reserves the right to make a hiring decision at any time. It will be in your best interest to apply as soon as possible. Schedule: This overtime exempt position’s scheduled hours are Monday – Friday, 8:00 a.m. to 5:00 p.m. with opportunities for telework. There may be occasional travel, flexible hours, and a requirement to report to the office as needed. Who We Are: The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES. The Equity and Employee Development Division (EED) helps agencies create a healthy work culture by acting as a central source for agencies to receive enterprise training, and services in finding talent, job/career development. The mission of EED is to help attract and retain a highly motivated, engaged, and skilled workforce. EED embeds a DEI (Diversity, Equity, and Inclusion) lens into all of our work, grounding our services in an anti-racist and intersectional equity lens. What you'll be doing: In this position, you'll have a supervisory role that will strengthen Washington’s public workforce by leading training programs that build essential skills for state employees. This role supports DES by ensuring agencies receive high-quality, cost-effective learning that improves public service delivery. Working with a dedicated team, you will oversee classes in leadership, communication, diversity and inclusion, wellness, and more. You’ll ensure training is accessible, aligned with agency needs, and grounded in equity and inclusion, helping create workplaces that are skilled, inclusive, and prepared to meet evolving challenges. You will also curate, deliver, and continuously improve learning programs that support career growth, leadership development, and operational excellence across Washington State government. These programs comply with state laws and policies, including the Revised Code of Washington (RCW), Executive Orders (EO), Washington Administrative Code (WAC), and State HR Directives, and are tailored to agency goals and needs. In addition, the manager creates and leads strategic plans for Learning Solutions, using data, feedback, and collaboration to guide long-term direction, drive innovation, and ensure offerings remain relevant and impactful. This position has full authority over how statewide training is planned, delivered, and improved. You'll decide which courses to offer, how they’re delivered, and ensure everything meets legal and agency standards. You'll hire and support staff and vendor facilitators, set priorities for time and budget, and manage the statewide training calendar. You’ll respond to agency needs, keep programs compliant, and make changes as needed. These decisions directly shape the quality, access, and impact of workforce development across Washington State. Duties This Manager needs to stay current on training-related laws and policies, use tools like LMS and Zoom comfortably, and support inclusive learning practices. They manage budgets, help with cost recovery, and may represent DES in statewide meetings or policy discussions. What you will enjoy doing includes: Develop and guide the long-term strategy for Learning Solutions to meet the evolving needs of Washington’s workforce. Embed adult development principles into strategic planning to support lifelong learning, career mobility, and measurable improvements in customer and team satisfaction. Identify workforce learning needs and curate impactful training programs that build skills, support career growth, and reflect agency priorities. Design content that is relevant, inclusive, and grounded in adult learning theory, with a focus on improving satisfaction and reducing barriers for diverse learners. Provide leadership, coaching, and operational oversight to ensure the Learning Solutions Team delivers high- quality, learner-centered training services statewide. Ground team practices in adult development theory, emphasizing autonomy, mastery, purpose, and measurable team satisfaction. Oversee daily operations of the statewide Training Center to ensure seamless delivery, responsive service, and full compliance with regulatory standards. Apply principles of adult learning by fostering psychologically safe environments, minimizing barriers to access, and ensuring logistical reliability that supports learner readiness and engagement. Monitor training performance and support vendor facilitators to meet participation goals and maintain high learner satisfaction