Job Description
Primary Responsibilities Answer incoming phone calls and greet walk-in customers in a professional and customer-focused manner. Coordinate the check-in and check-out process for rental trucks and equipment. Maintain accurate vehicle, customer, and rental contract files. Perform daily yard inspections and monitor the status and availability of all rental units. Communicate regularly with Service Departments and Body Shops regarding vehicle readiness, repairs, and maintenance updates. Maintain knowledge of current customer rental rates, agreements, and billing requirements. Collect and track monthly mileage for contract rental vehicles to support accurate billing. Prepare and process daily, weekly, and monthly rental billing for all South Carolina rental customers. Maintain contract files in accordance with company policies and established compliance checklists. Communicate with customers regarding vehicle damage, repair needs, and related documentation. Accounting & Administrative Support Assist with accounts receivable activities, miscellaneous customer billing, and fuel reconciliation processes. Maintain and monitor customer insurance certificates to ensure proper coverage and current expiration dates. Support overall rental operations through accurate documentation, organization, and administrative follow-up.