Job Description
Job DescriptionJob DescriptionSkills, Knowledge and Personal Characteristics: The purpose of this job description is to communicate the responsibilities and duties associated with the position of LEASING CONSULTANT. While the following information should be considered a comprehensive description of this position, it should also be noted that some responsibilities and duties may not be specifically addressed. Every person is expected to perform any reasonable task or request that is consistent with fulfilling company objectives. Job Summary The role of a KeyCity Property Management Leasing Consultant requires high energy, a burning desire to make a real difference in people's lives and a commitment to anticipate and exceed the expectations of our residents and customers. This diverse role combines sales, customer service and marketing to lease apartment homes and build excellent relationships with guests and residents. The ideal candidate will be proactive in anticipating and exceeding expectations in all areas of the Leasing Consultant role. Conduct all business in accordance with company policies and procedures. Fair Housing, Americans with Disabilities Act, Fair Credit Reporting and all other laws pertaining to apartments. Essential Duties & Responsibilities: Leasing a. Successfully sell property's products and services to prospects b. Maintain thorough product knowledge of the property, sister properties and competitors. c. Assist Community Manager in developing and implementing effective marketing strategies to increase property traffic and internet leads. Responsible for generating qualified traffic, by way of cold call, direct email, business outreach, locator/realtor solicitation and other lead generation activities necessary. d. Excellent phone etiquette (Speaks clearly and concisely)-Convert phone calls to tours, property tours to leases and internet leads to tours and/or leases. e. Ensure guest cards are complete, entered the property management software, and follow up procedures are completed for every prospect. f. Ensure leasing office, tour path, vacant apartments, amenities and general curb appeal of community is pleasing to all 5 senses and is impeccably clean, if necessary, spot clean to maintain the high standard of which KeyCity Property Management is synonymous with. g. Responsible for generating qualified traffic, by way of cold call, direct email, business outreach, locator/realtor solicitation and other lead generation activities necessary. h. Conduct weekly remote outreach marketing and locator/realtor solicitation to promote KeyCity Property Management, establishing a favorable referral relationship. i. Maintain online internet marketing, effectively track traffic and respond to internet leads. j. Responsible for generating qualified traffic, by way of cold call, direct email, business outreach, locator/realtor solicitation and other lead generation activities necessary. k. Conduct weekly remote outreach marketing and locator/realtor solicitation to promote KeyCity Property Management, establishing a favorable referral relationship. l. Maintain online internet marketing, effectively track traffic and respond to internet leads. Resident Relations a. Develop and maintain first class customer service relationships with prospects and residents b. Manage and resolve resident concerns. c. Monitor outstanding work orders and constantly communicates with maintenance staff to insure 24-hour guarantee. d. Plan, organize and conduct resident functions as needed and as directed by Community Manager. e. Complete market survey as directed by Community Manager. f. Manage resident delivery's, packages and services. Assist residents with retrieving packages, dry cleaning, and other deliveries. e. Follow up on work orders and services to ensure resident satisfaction. Administrative a. Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork, from the application process through move out. This includes processing applications, preparing move in information, lease files, renewal letters and renewal leases, completing brochures, completing move out requests, and any other forms utilized as they relate to leasing and resident relations. b. General clerical assistance including but not limited to answering phones, taking messages, managing the facilities/work orders in the property management software, filing, and ordering office supplies. c. Follow up on work orders and services to ensure resident satisfaction. d. Complete leasing reports as required. e. Meet closing and telephone conversions ratio goals It is imperative that you review these duties, skills and physical requirements closely and that you understand that by signing t