Job Description
Description About Prime: Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued. Property Details: Andover Park & Sterling Pointe have 870 units together and are located in Beaverton, OR. Schedule: 9:00 am to 6:00 pm Target Pay: $24.13 per hour + leasing commission Role Overview: Prime Residential’s Leasing & Experience Consultant II is the primary point of contact for current and prospective residents. Outstanding customer service and sales skills are essential to the position. Leasing & Experience Consultants II are considered the customer service ambassadors for our communities, working as members of the on-site property management team to provide excellent customer service to either or both current and prospective residents. The role of a Leasing & Experience Consultant II is to build and drive the relationships we have with our customers and residents to ensure they have an exceptional experience and are satisfied with their decision to live in a Prime Residential community. Not only does this include providing an outstanding experience of touring the assigned community and knowing how to positively share all amenities of the facility, but also enhancing the living experience for all residents by building relationships and being courteously available as needed. Who You Are: An enthusiastic and personable individual who enjoys building and maintaining relationships. A passionate team player who sees excellent customer service as essential to relationships. A true driver of sales possessing a competitive streak and an ability to close the deal. A diligent, determined, and punctual associate looking to grow their career in property management. Key Responsibilities: Sales and Marketing Warmly greet prospects, qualify, determine needs and preferences, and professionally present the community and specific amenities Answer incoming telephone calls, emails, and texts by exhibiting excellent customer service to efficiently address inquiries (prospect calls, resident issues, maintenance service requests, etc.) Ensure timely and professional follow-ups are executed in accordance with company standards Compile all necessary lease application data, assist with application verifications, and notify applicants of qualification results in a timely manner Physically walk and tour the community and specific apartment units with prospects Visit and research competitive properties to update market survey data on a regular basis Identify innovative marketing ideas that may benefit the community and communicate them to the team Solicit property and individual reviews from residents and prospects when positive reactions are evident Collaborate with the leasing team to establish leasing goals and objectives, and track progress towards meeting or exceeding targets Provide training and mentorship to new leasing and experience consultants, sharing best practices and industry insights to enhance their sales and customer service skills. Customer Service Participate in ongoing resident relationship-building activities including emails, telephone calls, in-person office drop-ins and meetings with residents and prospects Participate in developing, organizing and rolling-out regular resident functions Assist with resident concerns or related activities as requested Ensure the office, clubhouse, models, and “market ready” vacant units are in pristine condition Participate in monthly property renewal programs by preparing follow-up letters, and fielding telephone calls as needed to increase resident retention Courteously accept service requests from residents and route to maintenance department accordingly Conduct service follow-up with residents when maintenance jobs are completed Assist residents with move-in process including walking of unit, lease paperwork, and contract follow-up Prepare and distribute acknowledgement letters for residents who have given notice to vacate Assist with challenging applicants and help diffuse difficult conversations with understanding into screening requirements, appeals, and reports to support elevating applicants to the Community Director for review if not immediately approved Act as a liaison between residents and management, effectively communicating