Job Description
Are you a problem-solver who thrives on making complex HR processes feel simple and supportive? Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day. Leidos QTC Health Services is seeking a Leave Administration Case Manager who delivers concierge-level service to employees while expertly navigating the dynamic world of leave laws, policies, and accommodations. In this high-impact role, you’ll be the primary point of contact for employees from leave intake through resolution and return-to-work, supervising cases with care, insight, and strategic judgment. This is a position ideal for someone who enjoys autonomy, continuous learning, and making a real difference in the employee experience. This role is fully remote Primary Responsibilities: End-to-End Case Ownership & Employee Support Serve as the single point of contact for employees, guiding them through the full leave lifecycle — from initial inquiry through return-to-work and follow-up support. Manage a dynamic caseload, balancing efficiency with empathy while resolving complex leave and accommodation scenarios. Respond to inquiries, triage cases, review documentation, and advance leave determinations in compliance with applicable laws and policies. Regulatory & Policy Expertise Apply deep, advanced, up-to-date knowledge of federal, state, and local leave laws (e.g., FMLA, ADA, USERRA) and company leave policies to case decisions and guidance. Understanding of interactive process and reasonable accommodation principles under the Americans with Disabilities Act (ADA) Interpret medical documentation, evaluate eligibility, and make determinations that align with legal and organizational standards. Educate employees, manager