Job Description
Description Working at Poudre Libraries is about being part of a dynamic organization that is transforming the community and having fun along the way.You'll be instrumental in helping our library customers connect to the ideas, information, and resources that spark their curiosity and support lifelong learning.More than 1 million people come through our doors each year and tens of thousands more access important library services online and through our outreach efforts, making the Library District - and its staff - an indispensable public resource.Come check us out! SELECTION PROCESS:All applicants must apply online and submit a cover letter and resume.Applicants will receive an email acknowledgment when the application has been successfully submitted.Applicants who are selected for further testing or interviews will be contacted by someone on the hiring team to schedule.Please keep your contact information up-to-date.NO PHONE CALLS, PLEASE.Post-offer background check and MVR check required.JOB TITLE:Hourly Library Assistant REPORTS TO:Librarian II DEPARTMENT:Public Services LOCATION:Harmony Library FLSA STATUS:Non-exempt JOB CLASSIFICATION:Fluctuating part-time, Hourly Benefits:Hourly Benefits Summary HIRING RANGE:$22.78 - $28.48 per hour JOB SUMMARY As the Hourly Library Assistant, you will provide a variety of services on an as needed and substitute basis.Your duties may include covering vacant Classified Library Assistant shifts, delivering library programs and/or providing program support, actively assisting customers with discovery and use of library materials and resources, and providing readers' advisory.ESSENTIAL DUTIES RESPONSIBLITIES Including the following:Creates a welcoming environment for all customers, volunteers, and staff that fosters equity, diversity, and inclusion by seeking to understand, respect, and value individual differences.Demonstrates tactful and conscientious service to people of all ages, races, abilities, cultures, and genders.Assists customers with information seeking, navigation of collections, and other information resources including digital resources.Provides customer assistance with computer use and digital technologies including tablets, printers, scanners, and projectors.Provides assistance with digital file management including uploading and downloading files.Provides readers' advisory to all ages and types of readers.Circulates the library floor regularly while performing other work duties in order to proactively assist customers.Maintains relevant and attractive displays of library materials.May assist with public programs under the direction of a supervisor.Shelves library materials as needed.Maintains tidiness in public spaces and within collections.May train for and provide services to all libraries.May perform PIC (Person in Charge) duties.Helps to maintain safety, security and healthy environments in the library.Responds to facility hazards and emergencies according to protocols.Stays current on Poudre Libraries policies, processes, procedures, events, and technologies required to perform work duties.Participates in training and continuing education as needed.Performs other duties as assigned.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.KNOWLEDGE, SKILLS ABILITIES To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed below are representative of the knowledge, skill, and/or ability required.Must possess excellent customer service experience and skills, including deescalating difficult patrons and navigating occasional volatile situations.Must possess excellent communication skills; ability to communicate effectively and appropriately with a diverse population, co-workers, and supervisor.Knowledge of contemporary books, authors, media, and information sources is desirable.Knowledge of developmental stages of children and teens is desirable.Experience working with children and teens is desirable.Ability to use a variety of digital technologies and applications including Internet, email, file management, digital resources, and digital applications.Ability to operate and perform basic troubleshooting of digital tools including PCs, tablets, smartphones, keyboards, scanners, printers, projectors, and connecting cables.Ability to provide clear guidance and appropriate help to customers with technology-based questions and needs.Ability to creatively solve problems, negotiate, and handle stressful situations in a positive manner.Ability to fluctuate between multiple tasks and duties throughout the scheduled shift.Ability to work independently and as part of a team.EDUCATION EXPERIENCE High school diploma or equivalent (e.g.GED) is required.Bachelor's degree from an accredited college or university is desirable.Minimum of one year of library, education (e.g.teaching), or customer service experience is required.CERTIFICATES L