Job Description
Department:Parks & Public Facilities Division:Library Pay Range $26.78 - $37.49 Hourly Midpoint $32.14 Hourly Starting salaries generally fall between the minimum and midpoint of the range.Each offer depends on the candidate's experience and qualifications, internal pay equity, and available budget.Salary offers are negotiated individually based on these factors.The Richland Public Library is seeking individuals who are passionate about proactive customer service to join our User Experience team.As an intermittent employee, you will help cover schedule needs on varying days and times, including nights and weekends, and hours are not guaranteed.Typical shifts include working at public service desks.Successful candidates will be flexible, positive, enjoy helping others, and thrive in a fast-paced, customer-focused environment. Benefits are not included as part of this position.GENERAL SUMMARY Performs administrative support work providing a variety of responsible library and clerical duties, assisting in the organization of the library and library materials, and related work as apparent or assigned.Works a varied schedule to include days, evenings and weekends.Work is performed under the close to moderate supervision of the Library Supervisor or designee.MINIMUM REQUIREMENTS SPECIAL REQUIREMENTS None EDUCATION AND EXPERIENCE High school diploma or GED and one (1) year of customer service experience.DESIRABLE QUALIFICATIONS Prior experience working and/or volunteering in a public library Two (2) year college degree or higher Intermediate proficiency in Microsoft Outlook and Word Prior experience in a web-based work environment CORE VALUES All employees are expected to model and foster the City of Richland's core values in the performance of their duties and their interactions while representing the City.The values of Teamwork, Integrity, and Excellence promote and maintain a high level of morale and productivity and are the tie that binds all City employees together, across all functions.ESSENTIAL JOB FUNCTIONS To be successful in this position, an individual must be able to perform each essential function satisfactorily.The City may make reasonable accommodations to enable a qualified individual with disabilities to perform the essential functions.Performs a variety of responsible library and clerical duties to assist patrons; answers reference questions; provides information and explains library procedures and policies; periodically assists in locating and gathering materials and demonstrates proper use of reference materials, eResources, databases and services; assists patrons with the use of various digital devices and library equipment.Performs a variety of services at the circulation desk; checks books and materials in and out; sensitizes and desensitizes materials utilizing the library security system.Assists in the monitoring of patron behavior and ensures positive and harmonious interaction and relationships between patrons and library staff, assists in the overall security of the library and its premises.Organizes circulation desk, reference, and children's desks as needed; performs opening/closing procedures; assists patrons at the desks and on the phone; directs or refers patrons to appropriate library personnel; promotes library services relevant to patron needs.Registers patrons for library cards; issues and renews library cards according to established guidelines; performs and submits financial transactions on automated system; ensures security of monies at circulation desk; assists in maintaining security of library materials.Sorts returned materials to carts or shelves; operates a variety of library equipment to perform assigned tasks; records library statistics; opens meeting and study rooms as scheduled; assists in maintaining a clean and orderly library environment.Attends community outreach events to promote library usage and services; supports library programming, including the promotion, creation, and execution of library events.KNOWLEDGE, SKILLS AND ABILITIES The requirements listed below are representative of the knowledge, skill, and/or ability required to successfully perform the essential functions of the position.Knowledge of:Library policies, procedures, methods, practices and equipment.Principles of Intellectual Freedom and their application.Purpose and functions of the library.Basic reference and bibliographic tools, techniques and procedures.Internet searching, use of Library catalog and online resources.Modern office practices, methods, procedures and equipment.Proper telephone techniques and etiquette.Alpha-numeric and Dewey-decimal filing systems.Computer software and data entry techniques.Skills and abilities to:Perform a variety of responsible library and clerical duties.Provide information, assist patrons in locating materials and demonstrate proper use of reference materials in a tactful and courteous manner.Assist in the circulation and return of library b