Job Description
Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet . The University of Miami's Library has an exciting opportunity for a full time Library Assistant to work in Coral Gables, FL. Primary responsibilities are providing customer service at the Access desk, assisting patrons with services and finding library materials. Primary responsibilities include oversight at the desk, supervising students and ensuring referrals to library services especially services in the Learning Commons. Additional responsibilities include welcoming patrons and guest, collecting the requested books from the stacks (“paging”) and participating in library opening and closing duties. Additional responsibilities include ensuring safe building operations and consistent excellent customer service experience for patrons, including resolving patron account issues. Assist the night supervisor in maintaining a scholarly atmosphere within the library building. This position may assume responsibility for opening or closing the library, as well as overall building responsibility when a supervisor is not on duty. May be assigned primary responsibility for overseeing specific collections areas, such as New Books. This position is slated to work Tuesdays to Thursdays 12:00 pm to 8:00 pm and Fridays and Saturdays 2:00 pm 10:00 pm but subject to change as needed by the department. This position may be required to work during any of Richter Library's operations hours. The current hours for Richter Library are Monday through Thursday 7:30 am to 2:00 am, Friday 7:30 am to 10:00 pm, Saturday 10:00 am to 10:00 pm, Sunday 10:00 am to 2:00 am and 24/7 during End-of-Semester Exam periods. As noted above, these hours are subject to change, depending upon the departmental needs in supporting the University community. During shortened and summer hours, the schedule will vary. Department Specific Functions Access Desk Responsibilities (50%) Supervision of services. Coordination of referrals to, and support of, the Learning Commons and all its services. Serves as a contact for staff and patron problem resolution. Monitors workflow and establishes priorities as needed. Coordinates staffing assignments with the Access Services Manager. Check in/out, and renew library, ILL and Reserve materials. Maintain headcounts and paging workflow. Issue and update library patron permits/passes and Temporary CaneIDs. Answer questions regarding Circulation procedures and patron accounts, records and transactions. Monitor library entrance and public areas to ensure that patrons follow library policies. Negotiate situations involving fines, encumbrances, claims returned, or other problems that patrons have. Assist with library closing duties, clearing Stacks Tower, 1st, 2nd, and 3rd floors. Instruct and assist patrons with library equipment (e.g. copy machines, microfilm readers, AV, etc.). Implements, interprets, and enforces departmental, library, and university policies and procedures as directed by supervisor and library administrators. Ensure that the library entrance and the circulation desk are neat and equipped with the necessary supplies (umbrella bags, calendars, stacks guides, passes, check staplers, hole punch, and paper cutter, etc.) Reports facilities complaints to Facilities Manager or other appropriate departments. Reports security problems to Public Safety. Effectively use SUMA, GIMLET and When2Work software to assist with Access Desk duties. Assist with Stacks Maintenance, UML location & processing duties (40%). Assist in shelving or sorting returned materials as needed Process transit requests for library materials from all lending locations. Deliver and retrieve library materials from all lending locations. Assist remote storage supervisor with duties at the off-campus facility Perform searches for library materials and assist with inventory process. Monitor supply levels and order supplies as necessary. Maintain updated procedures manuals for processing duty. Communications, Relationships, and Service (No percentage required. Responsibility should be incorporated in total performance) Maintain friendly, welcoming, helpful, and supportive customer service behavior with all library customers. Establish effective and supportive interdepartmental relationships to increase unit effectiveness and disseminate information. Communicate frequently and effectively with all university st