Listing Operations Supervisor

Job Summary: This is a mission-critical, high-accountability role where achieving daily production output and maintaining impeccable quality standards are non-negotiable mandates. The Listing Operations Supervisor oversees the creation of every item that goes to auction on our site. They ensure that every item received is accurately identified, graded, and photographed to meet our standards and satisfy our customers. This role manages the high-speed pipeline that converts physical inventory into revenue-generating digital listings. The Supervisor must obsessively audit the output of their team and rigorously police the digital queue, acting as the final, absolute safeguard to ensure 100% compliance with targets and standards. Key Responsibilities: Listing Expertise & Coaching · Serve as the resident subject matter expert on all aspects of the listing process ( identification, grading, content production). · Provide immediate, definitive answers and technical guidance to the team, ensuring operational knowledge is robust and consistent. Verification & Accuracy · Oversight of the "Scan-to-Match" process, ensuring the digital listing perfectly matches the physical item, either by aligning with the digital manifest or via online search. Quality Grading · Developing and enforcing standards for condition notes, ensuring customers get exactly what they expect. Digital Content Production · Managing the photography and description workflow to ensure high-quality visual representation on the site. Queue Management · Monitoring the "Digital Processing Queue" to ensure a diverse and steady mix of products is going live daily. Performance Management · Hire, train, and lead a production team that meets or exceeds listing targets each day. · Oversee the correction, performance improvement, and incentivization of all team members. Leadership · Assist the General Manager in leading the team, and act as the Person-in-Charge when other Supervisors are not on duty. Safety · Maintain a safe working environment and enforce safety regulations. Requirements Qualifications: · Fluent with technology and able to use various computer and phone programs to efficiently accomplish tasks. · High school diploma or equivalent; Bachelors degree preferred. · Previous experience in an ecommerce or production environment. · Proven leadership and supervisory skills. · Strong attention to detail and accuracy. · Excellent communication and interpersonal skills. Physical Requirements: · Ability to stand and walk for extended periods. · Ability to lift, carry, and move up to 50 pounds. · Ability to bend, stoop, and reach. · Position requires seeing, hearing, use of hands and fingers, sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. · Must be able to communicate with others including talking, hearing, and listening and exchanging communication. · Ability to work in a fast-paced environment. · Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Schedule, Wage & Benefits: · Full Time, typical hours will align with the General Manager and other department leads · $24-29 per hour starting wage, depending on experience · PTO includes Vacation, Sick & Holidays · Health, Dental & Vision Insurance · 401k with a Match Interested candidates should submit their resume to ( INSERT GM EMAIL ) Equal Opportunity & Merit Based Employer including Veterans/Disabled and other protected categories. Pay: $24.00 - $29.00 per hour Benefits 401(k) Dental insurance Employee discount Health insurance Paid time off Referral program Vision insurance Work Location: In person