Job Description
Our global biopharmaceutical client is seeking an LMS Administrator to support day-to-day learning operations within SAP SuccessFactors LMS. This role plays a critical part in ensuring timely execution of Commercial training activities, improving learner experience, and maintaining high-quality learning data within a regulated environment. This is an early-to-mid level opportunity ideal for candidates with hands-on LMS experience who thrive in high-volume, process-driven environments. Responsibilities Create, update, and maintain training items, curricula, and learning plans within SuccessFactors LMS Configure assignment profiles and manage learner audiences across Commercial teams Support course and session setup, including enrollments, completions, equivalencies, and approvals Process and track requests via ServiceNow, SharePoint, or similar tools; escalate complex issues as needed Troubleshoot user access, assignment, and completion issues, providing clear guidance to stakeholders Generate compliance and completion reports; support data validation and analysis in Excel Serve as a primary point of contact for Commercial training requests Partner with Commercial Training leads to support rollout of new learning initiatives and curricula launches Communicate timelines, status updates, and impacts to ensure a consistent learner experience Adhere to SOPs, naming conventions, and LMS data standards Maintain job aids and documentation to support audit readiness and operational consistency Participate in working groups to share updates and identify process improvements Qualifications Bachelor’s degree or equivalent experience 2–4 years of LMS administration or application support experience Hands-on experience with SAP SuccessFactors LMS required; exposure to Plateau LMS preferred Experience supporting learning in regulated or compliance-driven environments (GxP awareness a plus) Strong understanding of LMS reporting and data quality practices Experience with course/item setup and learning assignments in SuccessFactors Ability to troubleshoot LMS issues related to access, assignments, and completions Strong customer service mindset with clear, professional communication skills Familiarity with SCORM/AICC content standards (preferred) Preferred Experience Exposure to Power BI or other reporting/visualization tools Experience with ServiceNow and/or SharePoint for request tracking Experience supporting distributed or field-based learner populations