Job Description
At Kenco Logistics, you're more than just a team member-you're part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward-one shipment at a time. About the Position The Logistics Coordinator II is responsible for the primary customer facing processes and procedures in relation to load planning, routing, and deliveries. The Logistics Coordinator II is responsible for handling customer load reporting and requests. The Logistics Coordinator may also be responsible for prepping and processing orders for shipment. Functions Coordinates daily load planning, routing and deliveries using warehouse and transportation management systems with external partners and operations. Creates processes that aid in the coordination of all inbound and outbound orders to/from the facility. Serve as the key Customer Service Representative and acts as a central communication hub between customers, site personnel, third-party carriers/planners, and internal network drivers if customer has integration Handle escalated customer service questions/needs via telephone and email with consistent professionalism. May be required to track inventory, process units, and prepare for shipment and delivery Assures that all special customer requirements are actioned; enters proper information into the workflow schedule Utilize thorough product knowledge to ensure customers receive the correct product in proper working condition. <