Job Description
Logistics Specialist (Lehighton, PA) RPM + PARS RPM is an international non-asset-based logistics and supply chain solutions company. RPM has recently partnered up with PARS to offer an expanded value to customers, now gaining access to RPM’s expansive carrier network and OE relationships, offering robust new solutions to address capacity and efficiency challenges across their supply chains .PARS, Professional Automotive Relocation Services, is the fleet industry’s leading relocation provider, bringing together a unique combination of proven experience, service quality, and technologies to any relocation project no matter how complex. Working with a customer to understand every pain point, PARS develops a metrics-driven solution that can combine any or all of its services — vehicle driveaway, auto carrier service, storage management, license and titling, reconditioning & make-ready, detailing, body work, mechanical repair, and general maintenance services . Your Ro leThe Logistics Specialist is responsible for executing customer vehicle relocation services orders and all supporting business operations. Key activities include customer order management and execution; communication through email and telephone with PARS staff, Independent Contractors (ICs) and pickup and delivery contacts; and maintaining accurate data in each order tracked in our CRM. This position must function during core business hours and is located on-site at the field offic e. Day-to-Day Responsibilit iesManage execution of customer orde rs:Timely coordinate and schedule pickup and delivery of customer vehicles while ensuring customer instructions are precisely follow ed.Ensure orders are efficiently executed through “linking” of multiple orde rs.Oversee accurate and timely completion of additional services including but not limited to vehicle detailing, titling/registration, and vehicle placement into stora ge.Communicate timely by email, telephone and CRM with PARS staff, ICs and pickup and delivery contacts, escalating issues to management as appropria te.Update CRM ACTIVITIES and NOTES promptly and maintain accurate data after each telephone call and email communique to also include uploading photos and scanned documen ts.Create tasks and follow through to maintain accurate time sensitive not es.Ensure compliance with PARS policies and procedur es.Ensure adherence to applicable DOT regulations and Federal, State and Local la ws.In managers absence or through managers direction calculate and offer flat fees on orders by way of emailing the bid sheet to all I Cs.Manage Storage Facility (where applicabl e):Manage on a daily basis the storage vehicle facility location - numbers of vehicles in and out of the storage facility to customers, detail shops and repair shops using VIN and order verificatio ns.Checking vehicle in and o ut:Reviewing vehicles and noting damage & issu es.Taking inventory of any items left in the vehic le.Moving vehicle in and out of l ot:Bring vehicles into a secure lot when Drivers drop them o ff.Bring vehicles out of the lot and have them stage for drivers to pick up.Invento ry:Accounting all cars are on the l ot.Ensuring vehicles are starting and communicating issues to our HQ to have them addressed before they are reactivat ed. Organizational Competenc ies:Adhere to organizational goals and objecti ves.Demonstrate open, effective communication and teamw ork.Customer fo cus.Act with integrity and professional ism.Work to maintain quality standa rds.Balance client requirements with company policies and operational procedu res.Demonstrate reliable and predictable attenda nce. Job Competen cies:Ability to learn and utilize all PARS systems and equipment and any updates/upgr ades.Provide outstanding customer service and up to date information to keep customers informed of developm ents.Monitor and manage the team dashboard and complete tasks to keep orders mo ving.Demonstrate the ability to manage time effectively and follow through to comple tion.Respond and act confidently, assertively, and decisively while taking responsibility and accountability for position requirem ents.Possess and demonstrate professionalism, honesty, trustworthiness, respect, courtesy, patience, flexibility, cultural awareness and a sound work e thic. Additional Requir ementsValid Driver’s L icenseClean Driving recordMust be able to park vehicle into tigh t spotHigh School Diploma or equi valent2+ years of logistics experience focused on the movement of inventory from point of origin to