Job Description
Main Duties & Responsibilities Primary Job Role Hire, train, develop and evaluate performance of department staff. Ensures positive customer experience including training, proactive coaching and mentoring. Fosters meaningful customer relationships as measured by net loyalty score Maintain company standards in housekeeping and contamination control. Advocates positive relationships among peers and team members, including product support sales, service personnel and prime product sales. Represent department in customer meetings (internal & external). Maintains current and organized records to include, cash sale reconciliation, B/O reporting, action pending, payables and petty cash report Maintains effective operations: Inventory integrity, timely inventory receipts, will call current and organized, walk the deck (times 2), Returns done daily (counter & shop), establishes work schedules and responsibilities in accordance with department standards. Understands G/L structure and applies when reviewing operational statement, direct expenses and gross margin report. Establish department budgets, goals and initiatives. Performs other duties as assigned. Essential Job Competencies Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace. Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS. Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and gu