Job Description
Company Description It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive . As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here. Job Description Primary Function of Position: Joining Intuitive Surgical means joining a team dedicated to using technology to benefit patients by improving surgical efficacy and decreasing surgical invasiveness, with patient safety as our highest priority. This role is responsible for managing, securing, and supporting our macOS environment within a large-scale, mixed-platform enterprise. The Mac Systems Administrator will ensure that Apple devices are deployed, integrated, and maintained according to corporate standards, with a strong focus on security, compliance, and user productivity. Roles And Responsibilities This position has responsibility and authority for: Administer and support the enterprise fleet of macOS devices across global business units. Deploy, configure, and manage Apple devices using enterprise-grade MDM solutions. Ensure compliance with corporate IT and security policies, including encryption, identity management, and endpoint protection. Manage patching, application deployments, and OS updates through automated workflows. Integrate macOS systems into enterprise infrastructure, including networking, Active Directory/Azure AD, SSO, and collaboration tools. Partner with IT security to enforce policies (FileVault, CIS benchmarks, certificate management). Provide Tier 3 escalation support for Mac-related issues and collaborate with other IT Support teams. Develop and maintain documentation, SOPs, and system inventories to support audit and compliance requirements. Participate in IT projects, system migrations, and technology rollouts impacting Apple endpoints. Identify opportunities to streamline processes and enhance the employee Mac experience within the enterprise ecosystem. Qualifications Skill/Job Requirements: Competency Requirements Bachelor’s degree in CS/MIS or 3+ years of experience in enterprise-level macOS administration. Strong expertise with MDM/EMM solutions (Jamf Pro, Intune, or equivalent). Deep knowledge of macOS system administration, security hardening, and lifecycle management. Experience with Apple Business Manager (ABM), DEP, and VPP in enterprise deployments. Proficiency in scripting and automation (Bash, Python, or AppleScript). Understanding of enterprise networking concepts (DNS, VPN, Wi-Fi security, certificate-based authentication). Experience working with identity providers (Azure AD, Okta, LDAP). Familiarity with ITIL practices and enterprise ticketing systems (ServiceNow, Jira, etc.). Preferred Experience in hybrid environments supporting both Windows and Mac endpoints. Certifications such as Jamf Certified Admin, ACMT, or ACSP. Experience with enterprise collaboration tools (Microsoft 365, Zoom, Slack). Additional Information Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role. Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. Mandatory Notices U.S. Export Controls Disclaimer: In accordance with th