Job Description
Working with Us Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more careers.bms.com/working-with-us . Position Summary This position is the Manager for Social Media Mgmt., Social Listening & Podcasting responsible for the delivery & operations of these capabilities with the goal of amplifying customer experience & engagement. This position will be responsible to drive the enablement and ongoing evolution/maintenance for these customer engagement channels. This role will also be accountable for supporting platforms' tech. strategy & roadmap, co-manage the backlog and ensure overall execution of strategy & roadmap. The position will own/lead/communicate Op Model and Standards, drive ECSC concepts and governance in additional to ensuring the platform features are compliant (security, privacy) as well as manage platform health and technical reliability. Key Responsibilities Deliver Social Media & Podcasting capabilities in partnership with CASA for the marketing organization. Partner with CASA, Marketing/Brand teams and BI&T matrix teams with a primary focus on the strategic planning & delivery of Social Media & Podcasting capabilities including innovation initiatives and a secondary focus on the enablement and simplification of such capabilities to drive effective customer engagement & experience. Ensure focus on improved outcomes, scaling strategy and pull through as well as ongoing evolution. Lead the overall product/platform strategy and roadmap for Social Media & Podcasting platforms including business and technical architecture across vendor solutions and platforms. Design & develop cost effective solutions that meet functional, technical, security and performance requirements which also adhere to platform design standards & release management processes. Support technology strategy & roadmaps for Social Media & Podcasting engagement channels. Demonstrate the ability to identify high value differentiating capabilities when making channel capability tool/platform(s) choices. Develop comprehensive business case(s) to support business outcomes of new/evolved channel capabilities. Accountable for committed business outcomes of channel capabilities implemented within the respective area. Partner with both internal and external/vendor teams, to develop and continually evolve key products and services. Support the adoption of channel solutions by designing & deploying effective operating models, standards, governance & change management processes, and end user training. Be the SPOC for Brand, OCS & MLR advisors including leading all ECSC concepts. Continuously look out for new opportunities with cutting edge processes/platforms & drive synergies. Identify opportunities for continuous improvement such as increasing productivity or cost savings. Responsible for ensuring that all BI&T functions are successful in their delivery of services. Key matrix BI&T partner functions include enterprise & data architecture, cyber security, application build & support, portfolio & program management, enterprise information management, collaboration services, infrastructure services. Also work closely with the R&D, GPS and Enabling Functions BI&T teams to align and identify opportunities / synergies in social media & podcasting capabilities enabled through BI&T investments. Qualifications & Experience Required Qualifications Bachelor's Degree with 4-6 years of Digital Capabilities experience. Strong business knowledge (preferably Pharma industry) with proven leadership abilities. Capable of working cooperatively & deliver across boundaries and within a matrix to achieve results. Experienced in portfolio/program/project management, planning & delivery of systems/solutions. Demonstrates strong influe