Manager, Credit and Collections

Cineverse is a global streaming technology and entertainment company with one of the world's largest portfolios of owned and operated streaming channels, all powered by its advanced, proprietary technology platform. Cineverse currently features enthusiast brands for subscription video on demand (SVOD), advertising-based video on demand (AVOD) and free, ad-supported streaming television (FAST) channels. Cineverse entertains consumers around the globe by providing premium feature film and television series, enthusiast streaming channels and technology services to some of the world's largest media, retail and technology companies. For more information, please visit www.cineverse.com . Cineverse is seeking a Manager, Credit and Collections to oversee credit strategy and collections operations across the company’s entertainment and ad tech businesses. This role is responsible for managing credit risk, improving cash flow, and supporting a disciplined and scalable receivables function. Job Description Oversee the end-to-end credit and collections process, including evaluating customer creditworthiness, establishing credit limits, and monitoring risk exposure. Apply sound judgment to balance growth objectives with financial risk. Manage collections activities to reduce Days Sales Outstanding and minimize delinquent accounts. Handle escalations and complex customer situations, ensuring timely follow-up and resolution. Serve as a primary point of contact for customers regarding credit and collections matters, including direct outreach to discuss past-due balances, billing concerns, and the negotiation of payment plans or other resolution strategies, while maintaining a professional and customer-focused approach. Maintain oversight of receivables operations, including invoicing, cash application, reconciliations, and dispute management, ensuring accuracy and consistency across transactions. Prepare and deliver reporting on AR aging, collections performance, credit exposure, and bad debt trends. Provide insight into risks and recommend actions to improve overall cash flow. Partner with Sales, Customer Service, Finance, and Legal to resolve billing issues, support customer relationships, and maintain strong internal controls. Support the development of credit and collections processes and team structure as the function evolves. Ensure activities comply with company policies and applicable regulations. Contribute to ongoing improvements in systems and workflows within NetSuite and related tools, including Coupa where applicable. Qualifications Bachelor’s degree preferred; degree is not required to be in Finance, Accounting, or a related field. 5–10 years of experience in credit, collections, or accounts receivable, including experience managing processes and/or teams. Strong knowledge of credit risk management, collections practices, and financial analysis in complex or high-volume environments. Experience with ERP systems such as NetSuite required; familiarity with Coupa or similar platforms preferred. Industry experience in media, entertainment, advertising, or similar environments with complex billing structures preferred. Strong analytical, organizational, and communication skills, with the ability to manage competing priorities and work cross-functionally. Professional certification in credit management (e.g., NACM) is a plus. Cineverse is an Equal Opportunity Employer and does not tolerate or promote discrimination or harassment of any kind. Cineverse does not discriminate on the basis of race, color, religion, sex, gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. All employment decisions are made on the basis of qualifications, merit, and business need.