Manager- Credit and Collections

Manager - Credit and Collections Essential functions and responsibilities: The Manager, Credit and Collections will support the oversight of the credit management process and help manage the Accounts Receivable portfolio (~$100M) while ensuring timely collections to optimize cash flow. This role operates as the second-in-command to the Director of Credit, Collections, and Billing and plays a key role in executing credit and collections strategies. Responsibilities include assessing credit risk, supporting a proactive customer onboarding and communication strategy to maximize payment within terms, assisting in the implementation and management of collection strategies (including coordination of legal and third-party collection partners), forecasting collections, fostering strong customer relationships, and driving continuous process improvements. This role supports leadership of a team of 20+ collections specialists. This is a high-impact role reporting to the Director of Credit, Collections, and Billing, with regular interaction with senior leadership as well as sales and client management teams. Must be able to work in a fast-paced, high volume, unstructured environment with tight deadlines and constantly changing priorities. This role requires strong responsiveness and the ability to balance strategic support with hands-on execution. Occasional late night / weekend work may be required, along with periodic availability outside normal business hours. Requires a self-starter, independent thinker with a high level of curiosity. Some infrequent travel may be required. Credit Check Management Support the development and execution of credit policies and procedures Ensure that credit checks are conducted in compliance with approved policies Collaborate closely with sales teams to align credit decisions Identify and escalate potential customer c