Job Description
About the Job Crusoe's mission is to accelerate the abundance of energy and intelligence. Were crafting the engine that powers a world where people can create ambitiously with AI without sacrificing scale, speed, or sustainability. Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team thats setting the pace for responsible, transformative cloud infrastructure. About the Role: As the Manager of Customer Success, you will lead and coach a dedicated team of CSMs to drive the adoption, retention, and growth of Crusoe's offerings. Reporting to the Director of Customer Success, you will be responsible for the day-to-day operations of the CSM team, ensuring our customers receive world-class support and realize maximum value for our solutions. You will play a key role in executing our tiered service model, refining internal processes, and acting as a bridge between your team and our Product/Engineering departments. This role is perfect for a leader who loves mentoring talent and solving complex customer challenges in real-time. What You'll Be Working On: Lead, mentor, and manage a team of CSMs, providing regular coaching and performance feedback Partner with customers to drive adoption of Crusoes Infrastructure and Managed AI services, assisting with expansion and renewal opportunities Drive product alignment across customer prioritization and needs. Engage with Engineering and Product leaders to communicate customer feedback and influence the feature roadmap. Develop documentation to empower both internal teams and customer self-service. Analyze customer usage data and key performance indicators (KPIs) to assess customer growth opportunities. Create internal documentation and customer-facing collateral to streamline the