Job Description
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! This role manages the creation and execution of creative assets and digital content workflows for social, web, and app platforms to support the Mint and Ultra brand storytelling and marketing efforts. It leads the strategic development, production operations, and execution of creative media in collaboration with production, creative, UX/UI, and social teams. The role differentiates by aligning cross-functional teams, creative operations, and production execution to enhance brand impact across multiple platforms. Success is measured by the effective delivery of compelling media and digital experiences that align with brand narratives, production goals, and project timelines. The work influences organizational branding and customer engagement through consistent, innovative, and scalable digital content execution. Responsibilities: Lead the strategic planning and execution of creative assets and digital projects to achieve brand narrative alignment, audience engagement, and operational excellence Manage day-to-day creative workflows, timelines, deliverables, and resource allocation across multiple concurrent projects and platforms Collaborate with cross-functional teams including creative design, UX/UI, copy, animation, procurement, finance, and external vendors to facilitate smooth creative operations and project execution Serve as a primary point of contact for project kickoffs, work-in-progress meetings, creative reviews, and stakeholder communications, ensuring alignment on priorities and next steps Guide creative development and review cycles while documenting feedback, action items, and production requirements to support efficient execution Partner with leadership to identify workflow improvements, production efficiencies, and scalable best practices across creative operations Guide and mentor team members to foster a collaborative culture and support professional development within the creative services group Support integrated campaign efforts across social, digital, web, and app experiences while maintaining quality and consistency across deliverables Manage production and post-production activities, balancing creative quality, timelines, budgets, and business priorities to ensure successful project delivery Also responsible for other duties/projects as assigned by business management as needed Qualifications: Bachelor’s Degree plus 3 years of related work experience OR advanced degree with 1 year of related work experience OR combination of education and experience deemed equivalent (Required) Acceptable areas of study include Advertising, Media, Design, Marketing, Communications, or a related field (Preferred) Minimum 6 years’ experience in an advertising agency, production, or creative marketing professional environment. (Preferred) Knowledge, Skills and Abilities: People Management: Must have people management skills & experience. (Required) Marketing: Understanding of theories and principles of advertising, social media marketing, digital experiences, and design. (Required) Production: Understanding of production tools, equipment, and creative workflows. (Required) Media Management: Understanding of creative workflow management and production operations in a studio or digital environment. (Required) Project Management: Ability to drive multiple projects with tight deadlines in a collaborative team environment while managing timelines, resources, budgets, and deliverables. (Required) Cross-Functional Collaboration: Proven ability to work effectively across creative, UX/UI, production, and business teams to support integrated campaign execution. (Required) Presentations: Strong strategic communication and presentation skills. (Required) 360 Feedback: Ability to apply actionable feedback from peers, creative teams, and leadership. (Required) Workflow Optimization: Ability to identify process improvements, support operational efficiencies, and contribute to best practices within creative operations. (Preferred) Digit