Manager of Customer Relations and Credit & Collections

EXSIF Worldwide, Inc. As a part of the global industrial organization Marmon Holdings-which is backed by Berkshire Hathaway-you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. Title: Manager of Customer Service and Collections Location: 10777 Northwest Fwy Suite 400, Houston, TX 77092 Job Summary The Manager of Customer Service and Collections, based in Houston, TX, will lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives. They are responsible for overall effectiveness through continuous improvement and innovation. The successful candidate will be detail oriented, system savvy and possess a strong desire to learn. This role will also oversee the general management of the office. Hybrid position in the office 3 days a week. Key Responsibilities Customer Service and Collections Management: Organize and manage the customer service team to handle incoming inquiries from external and internal customers. Identify opportunities to deliver more comprehensive service offerings to customers. Oversee the contracts process and ensure timely response to customers working with the contracts team. Manage internal credit reviews and coordinate approvals with relevant stakeholders. Team Leadership and Development: Manage, coach, and develop customer service and collections employees. Define roles and responsibilities within the team to enhance customer relationships and support the sales team. Set and manage annual objectives and performance of the team. Process