Job Description
Who you are In partnership with our leading retail partners, we need people with the passion, determination, and innovation required to overcome one of the world's largest problems If you’re looking to make a difference with and for the people dedicated to stopping crime, for good, then we want you on our team You are a dependable executor who balances urgency with quality, owns outcomes, and collaborates effectively across teams You have experience delivering pilots, implementations, and onboarding in enterprise SaaS, retail, or data-driven environments You operate independently on clear priorities, managing timelines, dependencies, and risks with minimal oversight You communicate confidently with customers, explaining product value, outcomes, and ROI in clear, practical terms You coach customers and users to embed new ways of working You're passionate about AI and actively look for ways to use it to work smarter; whether that's drafting, analysis, customer prep, or identifying patterns across your portfolio You identify blockers to adoption and address them early You use data and AI to surface insights that help customers make decisions and adopt the platform effectively You build trust with customer stakeholders across roles and adapt your communication to different audiences You are organised, detail-oriented, and comfortable managing multiple workstreams at once You balance short-term delivery with longer-term thinking, proactively adapting team plans when priorities shift without losing sight of outcomes that matter You are proactive, growth-minded, and partners effectively with cross-functional leaders across Customer Success and Sales, fostering alignment and have a solutions-first mindset If you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway! We’re proud that Auror is a place where everyone can learn and grow so we’d love to hear from you What the job involves Auror is connecting people and intelligence to reduce crime. We’re using technology for good We're also embracing the potential of AI to supercharge our impact—whether that's enhancing the way we detect trends, support our customers, or improve internal workflows As a company, we're committed to responsibly incorporating AI into how we work and what we build, and we encourage all Aurors to be curious about how AI can elevate their work, regardless of role or function As a Customer Activation Lead (PL3), you will lead Auror's Customer Activation function in North America, owning the strategy, team performance, and continuous improvement of how customers are activated across pilots, implementations, and onboarding You will manage and develop a team of Customer Activation Managers, and hybrid CAMs/CSMs, ensuring the function operates at a consistently high standard as Auror scales This role sits at the intersection of people leadership and operational excellence. You'll set the activation playbook, coach your team to deliver repeatable results, and act as a senior partner to Sales, the Customer Success Engagement team, and Product in shaping how activation works at Auror Success is measured by time-to-value, team performance, and the quality and scalability of the activation motion, not just individual account outcomes. You'll connect the team to the "why" behind decisions, keeping them aligned and motivated through change, and proactively adapt plans as business priorities evolve Lead, coach, and develop a team of Customer Activation Managers, setting clear expectations, providing regular feedback, and supporting career growth. Foster a culture of curiosity, reflection, and self-awareness, building adaptive leaders who thrive through change Own the overall performance of the activation function, ensuring the team is acting as a great partner to sales, owning implementation success rates, time-to-value, and adoption metrics across the team's portfolio Define and continuously improve the activation playbook for Auror — pilot frameworks, onboarding templates, success criteria, and handoff processes — so the team operates with consistency and rigour at scale. Translate patterns from across the portfolio into clearer guidance and stronger interventions, raising the capability of the whole function Actively explore how AI can accelerate playbook development, surface portfolio risks, and reduce manual work across the activation function Maintain visibility across all active pilots and implementations, tracking health status, risks, and outcomes and