Job Description
Who you are 5+ years of work experience, with 3+ in customer success, account management, or relationship management. SaaS specific experience a bonus but not a requirement 2+ years of experience managing a relationship management team and/or as a team lead in sales, account management, or executing upsells within an RM function Passionate about developing people and coaching your team to meet their full potential Demonstrated ability leading a customer facing team - helping your team prioritize and manage their book of business, develop and drive best practices and drive strategic value for customers Experience owning and managing customer renewals, upsells and revenue targets Exceptional organizational skills, including familiarity with technology-based solutions Ability to work independently and lead initiatives in a fast-paced environment Excellent critical thinking skills; able to break down business problems and create solutions that align to business goals Exceptional communication skills, both verbal and written, and ability to work across groups Excellent team player with strong leadership skills What the job involves Grata is the leading private market dealmaking platform We make it easy to find, research, and engage with private companies Our platform has the most comprehensive, accurate, and searchable proprietary data on private companies, their financials, and their owners We help leading investors (PE/growth), investment bankers, management consultants, and corporate development teams discover and win more deals Grata has over 1,500 customers and has been widely recognized as the market leader by G2, PE Wire, and more Grata is looking for our next exceptional Relationship Management (RM) leader with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve We take pride in building an amazing product and providing the best possible customer experience We are looking for someone to drive excellence in themselves and inspire it in their team Hire, coach and develop the best Relationship Managers in the industry. Your team’s success and achievements of targets is your top priority Lead a team of 3-5 relationship managers, each with their own book of business, to achieve commercial success of >100% NRR Own your team’s metrics, and drive the plan to exceed them, specifically renewal success, upsells, product adoption, license utilization, risk mitigation and value delivery Impact team member performance, growth, collaboration, and development through coaching and mentorship Partner with other RM leaders to build and refine processes, systems, and resources to make the teams and our customers successful Adopt a data-driven approach to communicate effectively and transparently with leadership on business issues and potential solutions Be guided by our customers’ experience as well as the company’s broader goals in day-to-day tasks, interactions, and projects Work closely with internal teams (Support, Sales, Product, etc.) to align priorities, collaborate on customer needs/opportunities, and deliver increasing value over time Proactively invest time and effort towards staying up to date with relevant knowledge and know-how geared towards making each of their team members better through feedback and process optimization Benefits Culture and benefits built around work-life balance Extensive resources to support physical and mental health Employee assistance program Generous retirement plans Incentives for referring new colleagues Learning, training and mentoring programs Cross-functional projects Stretch assignments to help you progress Receive feedback and earn bonuses from peers & managers Employee bonding activities ESG and charitable team initiatives