Job Description
Who We Are SpotHero is a parking reservation marketplace that helps drivers find and reserve parking at thousands of lots and garages in all major cities. We are on a mission to bring the parking industry into the future through technology. Drivers in the U.S. and Canada use the SpotHero mobile app or website to reserve convenient, affordable parking on-the-go or in advance, and parking companies rely on us to help them reach new customers while optimizing their business. We combine hard-won industry knowledge, a large parking demand and supply dataset, and solid software engineering to serve both sides of the parking market. What is a Manager, Salesforce @ SpotHero? The Manager, Salesforce is a player-coach who leads SpotHero's Salesforce team as both an individual contributor and a people manager. This role owns the Salesforce platform end-to-end: from enterprise architecture and hands-on development to team leadership (one Salesforce Developer and one Salesforce Admin) and roadmap planning. This role serves SpotHero's Marketplace teams, including Sales, Partnerships, Supply Operations, Customer Service, Marketing, and Accounting. You will split your time between doing (e.g. writing Apex, designing integrations, reviewing architecture) and leading (e.g. setting direction, growing talent, removing blockers). You bring deep expertise across all three pillars of Salesforce: architecture, development, and administration. You know when to go deep versus when to delegate. This role reports to the Senior Director of Product Management and sits at the intersection of engineering excellence and business enablement. What You Will Get To Do As an Individual Contributor (≈50–60%) Own Salesforce architecture decisions: data modeling, SFDC Org strategy, integration patterns, and platform scalability. Write and review production-grade Apex code, including triggers, batch jobs, queueable methods, and platform events. Design and build Lightning Web Components (LWC) and custom UI solutions for complex business workflows. Architect and implement REST/SOAP API integrations between Salesforce and third-party systems (CCaaS, iPaaS, SpotHero's internal systems, etc.). Lead technical design sessions, document solution architectures, and establish development standards and coding best practices, including quality, observability, testing, security, and performance. Perform release management: manage sandbox environments, deployment pipelines (Salesforce CLI, CI/CD), and change sets. Evaluate and govern AppExchange solutions and third-party managed packages using a structured decision framework. Act as the final technical escalation point for complex Salesforce issues, root cause analyses, and platform outages. Maintain thorough technical and functional documentation for all Salesforce solutions in Confluence. As a People Manager (≈40–50%) Hire, onboard, and develop a team of Salesforce Administrators and Developers; set clear expectations and growth paths. Run regular 1:1s, performance reviews, build individual development plans, and hold career development conversations; identify coaching opportunities and training needs. Define, maintain, prioritize, and deliver the quarterly Salesforce roadmap in partnership with the Senior Director, Product, Operator League and cross-functional stakeholders. Translate business priorities into sprint-ready technical work; own ticket creation and hydration in Jira; run team planning, stand-ups, and retrospectives. Foster a culture of ownership, technical excellence, and continuous improvement within the Salesforce team. Collaborate with Sales Enablement to build SFDC training programs that drive end-user adoption across Marketplace teams. Manage vendor relationships with Salesforce (Support, Account Manager, Solution Engineer) and SaaS integration partners. Build and enforce a security and governance framework: profiles, permission sets, field-level security, connected apps, sharing rules, and audit trails. Who You Are A player-coach. You lead by doing. You're energized by both building things and growing people. Business-fluent. You translate ambiguous stakeholder needs into clear technical specs without losing nuance. Empowering. You raise the ceiling for your team, not just your own output. Decisive under ambiguity. You make good calls with incomplete information and course-correct quickly. Inquisitive. Innovative and resourceful; you’re constantly looking for ways to improve upon things. A strong communicator. You have exceptional listening skills and your verbal, and written communication is direct, effective, and informative. You are comfortable communicating with all levels within the orga