Job Description
TITLE: WEB DELIVERY EXPERIENCE SPECIALIST STATUS: EXEMPT REPORT TO: DIRECTOR - DIGITAL MARKETING AND CHANNEL MANAGEMENT DEPARTMENT: MARTECH JOB CODE: 11666 PAY RANGE: $85,100.00 - $90,000.00 ANNUALLY POSITION AND PURPOSE The Web Delivery & Experience Specialist is a hands-on, individual contributor responsible for creating, editing, and publishing content-driven experiences on Golden 1’s public-facing website. This role focuses on website content writing, page execution in the Sitecore Content Management System (CMS), and supporting day-to-day web delivery across campaigns and business-as-usual updates. This role is designed for a tech-forward digital marketer. Someone with comfort working in a CMS, and confidence writing clear, compliant, and engaging website content. The Web Delivery & Experience Specialist collaborates closely with Content Strategy, UX, Product Marketing, Compliance, and Analytics partners to ensure website pages are accurate, on-brand, accessible, and launched on time. The ideal candidate is detail-oriented, thrives in a fast-paced environment, and is comfortable using AI-powered tools to support content research, drafting, editing, and optimization. WHO WE ARE Golden 1 Credit Union is among the top credit unions in the country. As a member-owned, not-for-profit cooperative, Golden 1 is guided by the credit union philosophy of “people helping people.” We are committed to empowering our members and uplifting our communities as we create a more equitable and financially inclusive California. We welcome all who embrace our Core Values. WHO YOU ARE You create, edit, and publish content-driven experiences on Golden 1’s public-facing website, translating business and marketing needs into clear, compliant, and engaging digital content. You are a hands-on digital marketer with strong CMS expertise, content writing skills, and a high attention to detail, who thrives in a fast paced, collaborative environment. You partner closely with Content Strategy, UX, Product Marketing, Compliance, and Analytics to ensure website experiences are accurate, on brand, accessible, and delivered efficiently using modern, AI enabled tools and best practices. THE WORK GOLDEN 1 RESPONSIBILITES INCLUDE: Website Content Creation & Editing Write, edit, and maintain website content for product pages, campaign landing pages, FAQs, and evergreen experiences. Translate business and marketing requirements into clear, member-friendly website copy using established brand voice and tone standards. Use AI-assisted writing tools to support content drafting, rewriting, summarization, and optimization while applying human judgment and editorial review. Support basic SEO best practices, including page structure, headings, metadata, and internal linking. Ensure all content meets compliance and quality standards prior to launch. Website Execution & Publishing Build, update, and publish web pages in the CMS using approved components, templates, and design systems. Execute BAU and campaign-related web work efficiently while following established workflows and timelines. Digital Marketing Support & Collaboration Collaborate with Content Strategy, Product Marketing, Creative, Analytics, and Compliance teams to support cohesive digital experiences. Participate in intake, prioritization, and delivery processes for web-related work. Incorporate stakeholder feedback and revisions quickly while maintaining accuracy and consistency. Quality, Accuracy & Continuous Improvement Maintain high attention to detail across copy, layouts, links, metadata, and components. Contribute ideas to improve templates, workflows, and content efficiency over time. QUALIFICATIONS EDUCATION: Bachelor’s degree in marketing, Communications, Digital Media, or a related field, or equivalent practical experience. EXPERIENCE: 3–5 years of experience in digital marketing, website content, CMS publishing, or a related role. Experience supporting public-facing websites in regulated industries is a plus. KNOWLEDGE/SKILLS: Strong website content writing and editing skills with an emphasis on clarity, accuracy, and usability. Experience working with content management systems, preferably Sitecore. Comfort using AI tools to assist with content creation and optimization. Solid understanding of digital marketing fundamentals, including content, SEO, UX, and campaign support. Ability to manage multiple tasks in a fast-paced environment with strong attention to detail. F