Job Description
Description Medical Admin Support (Float - Medina, Beachwood, Westlake) Location: The is an onsite, float position between Medina, Beachwood, and Westlake offices) Professional Area: Non Clinical Schedule: Monday - Friday Shift: 8:00 AM - 4:30 PM in office Compensation: $19.50 - $22.00/ hour (a higher rate is provided to compensate for the travel); paid bi-weekly Employment Type: W-2 Full-Time, Non-Exempt (40 hours per week) Want to make a difference? We're in search of an energetic, eager to learn candidate for our Medical Admin Support position. If you are looking to learn new skills, be involved in state-of-the-art patient care, have a passion for helping others and are a team player, this might be the job for you! We will train you in all aspects of the role. We Seek a Full-time, Onsite, Medical Admin Support Professional Who Will Float Working Between Three Offices To Cover Planned PTO, Call Outs, And Other Staffing Needs. You'd Work Between The Following Three Offices Medina: 3591Reserve Commons Ste 100, Medina OH 44256 Beachwood: 25700 Science Park Dr Ste 210 Beachwood OH 44122 Westlake: 29055 Clemens Rd. Ste. A, Westlake OH 44145 Job Summary The Medical Admin Support position is responsible for cooperatively working alongside providers, performing front desk duties such as checking in patients, collecting copays, answering phones, keeping the office clean and well stocked, and other related duties, as well as additional tasks assigned by the Practice Manager. Medical Support shall work closely with clinicians, the Practice Manager, and other support staff who manage all patient inquiries, intakes, TMS, and other Practice operations. You may be cross trained to help with patient procedures within the office. This is truly a team effort to provide the best possible patient care. Job Responsibilities Must be willing to travel to Beachwood, Westlake or Medina as needed for coverage Must have reliable transportation Must be comfortable with hands on patient care Must be passionate about patient care and possess excellent interpersonal skills Manage front desk operations, including answering phones, scheduling appointments, and welcoming patients. Assist in managing medical billing, insurance claims, and other financial documentation. Assist in taking patient medical histories and recording vital signs as needed. Communicate effectively with patients to obtain information and provide instructions. Facilitate patient flow and appointment scheduling for clinical procedures. Serve as a liaison between patients, clinical staff, and other healthcare providers. Coordinate referrals to specialists, diagnostic tests, and follow-up appointments. Assist in maintaining communication and documentation for patient care plans. Enter and maintain patient data in electronic health records (EHR) or other healthcare information systems. Generate reports, correspondence, and other documentation as required. Assist in quality assurance processes, including data accuracy and compliance checks. Provide exceptional customer service by addressing patient inquiries and concerns in a friendly and professional manner. Create a welcoming and patient-centered environment within the clinical area. Offer support and information to patients and their families. Other duties as assigned. Compensation & Benefits Compensation: $19.50 - $22.00/ hour (a higher rate is provided to compensate for the travel); paid bi-weekly 401(k) retirement plan with employer match up to 4% Comprehensive medical, dental, and vision insurance for employees and eligible dependents HSA (with employer contribution) and FSA options to help manage healthcare and dependent care expenses Employer-paid life insurance and AD&D coverage Employee Assistance Program (EAP) with confidential mental health and life support resources Generous paid time off and additional paid holidays Requirements Education: High school diploma or equivalent required. Associate or bachelor’s degree in behavioral health related major, healthcare administration or related field preferred. Experience At least one year experience in the healthcare setting utilizing electronic medical records required. Experience in a healthcare environment is preferred. Physical Requirements Ability to stand, sit, and move for extended periods during th