Job Description
Benefits: 401(k) Bonus based on performance Dental insurance Health insurance Paid time off Tuition assistance Benefits: Health insurance Paid time off Overview of Position : At Innovative Treatment Centers, the Receptionist/Medical Assistant serves as the first point of contact for patients while also supporting essential clinical and administrative functions. This role bridges front desk operations with medical assisting responsibilities to ensure a seamless, welcoming, and efficient patient experience. This position is responsible for maintaining the flow of daily operations by providing exceptional customer service, supporting clinical care, managing scheduling and records, and ensuring compliance with all regulatory and confidentiality standards. The individual in this role plays a vital part in creating a safe, organized, and healing environment for all persons served. Individuals fluent in Spanish and English are strongly encouraged to apply. Primary Tasks Patient Experience & Front Desk Operations Greet patients and visitors, ensuring a warm, professional, and welcoming environment Answer and manage incoming calls, screen and direct appropriately, and relay messages Assist patients with questions, concerns, and general inquiries Monitor lobby activity to ensure safety, confidentiality, and appropriate access Maintain cleanliness and organization of the reception area Maintain cleanliness and organization of the patient rooms/clinic Foster a respectful, calm, and healing environment at all times Scheduling & Intake Coordination Schedule appointments, intakes, and assessments Maintain provider schedules and intake calendars Prepare and maintain intake/evaluation packets Verify patient insurance and demographic information Obtain prior authorizations for services and prescribed medications Enter and update patient information in the EMR system accurately Clinical & Medical Assistant Duties Interview patients and record medical histories Take and document vital signs Obtain, document, and prepare urine drug screens Assist providers with clinical tasks as needed Administer medications or injections under physician supervision (if applicable) Prepare laboratory specimens and ensure proper handling and disposal Provide basic education to patients regarding medications and services Documentation, Billing & Compliance Maintain accurate and timely patient records in the EMR Assist with billing processes, including coding and insurance forms Respond to insurance, medical records, and third-party inquiries as needed Ensure compliance with HIPAA and 42 CFR Part 2 at all times Maintain strict confidentiality of all patient and organizational information Inventory & Office Operations Monitor and maintain inventory of medical and office supplies Order supplies and verify receipt of deliveries Track and maintain UA supplies and clinical materials Coordinate maintenance for office equipment (copiers, fax machines, etc.) Manage shredding and document disposal processes Team Support & Collaboration Act as a liaison between patients, providers, and administrative staff Support clinical and administrative teams to ensure efficient workflow Assist with training or guidance of staff when needed Adapt to changing priorities and organizational needs Perform other duties as assigned Required Skills, Experience, and Education High School Diploma or GED required Active Certified Medical Assistant (CMA) certification required Strong communication and interpersonal skills Excellent customer service and client-centered approach Ability to multitask and manage competing priorities Proficiency with EMR systems and basic computer applications Knowledge of medical terminology and basic clinical procedures Ability to maintain professionalism and confidentiality at all times Proficiency with obtaining prior authorizations for Medicaid, Medicare, and commercial insurances Experience/knowledge of CoverMyMeds and Carelon Behavioral Health prescription prior authorization processes Fluency in both English and Spanish is required Preferred Skills, Experience, and Education At least one (1) year of experience in a medical or behavioral health setting