Job Description
Medical Assistant Assists nurses in providing basic care to non-acutely ill patients and assisting in maintenance of a safe and clean environment under the direction and supervision of the registered nurse in charge of the team and/or unit. The MA assists in the delivery of patient care to people of diverse backgrounds and must be able to effectively communicate and assist the patients and their families. Essential Duties and Responsibilities Escort patients to exam rooms and measure vital signs. Prepares rooms for surgical patients. Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette. Return all patient calls and messages, and provide feedback and answers. Operates computer software and office equipment. Perform other duties as needed to assist coworkers, which may include answering phones, call lights, etc. Provides general aspect of basic care to all patients within the medical assistant's scope of practice that includes actions that meet psychosocial needs and physical needs to the standard of care to optimize patient safety. Meets communication needs of patients and treats patients and their family with respect and dignity. Assists in admission, transfer, and discharge of patient. Communicates appropriately and clearly to team leader, co-workers and physicians. Communicates, documents, or otherwise report observations of patient behavior, complaints, or physical symptoms to RNs. Provides explanation to patient and family prior to administering care to patient; answers questions within scope of practice. Gives explanations and verbal reassurances consistently to family and visitors. Consults other departments as appropriate to provide for an interdisciplinary approach to the patient's needs, maintains a good working relationship within the department as well as with other departments by interacting professionally with co-workers and other healthcare providers. Assist with procedures and performs services requiring technical and manual skills under the direction of an RN. Responds to patient in emergency or physically distressful situations. Manages and operates equipment safely and correctly. Demonstrates knowledge of disease entities. Change bed linens or make beds. Clean and sanitize patient rooms, bathrooms, examination rooms or other patient areas. Responsible for the electronic charting of height, weight, and vital signs of the patients. Meets current documentation standards and policies and completes within shift. Ability to perform a blood glucose using the FS glucose machine; able to remove IV Jelco; and able remove a foley catheter, all according to policy and procedures. Assists with turning or repositioning patients and provides physical support to assist patients to perform daily living activities such as getting out of bed, bathing, dressing, using the toilet, and standing or walking. Collect specimens such as urine, feces, or sputum. Answers the patient call signals, signal lights, bell, intercom, and telephone in a timely and polite manner to determine patients' needs. Communicates ideas for improvement to the unit manager/charge nurse. Assists with use of electronic patient tracking board. Assists Charge nurse with patient/bed management. Core Competencies Action Orientation - Targets and achieves results, overcomes obstacles, accepts responsibility, establishes standards and responsibilities, creates a results-oriented environment, and follows through on actions. Communications - Communicates well both verbally and in writing. Effectively conveys and shares information and ideas with others. Listens carefully and understands various viewpoints. Presents ideas clearly and concisely and understands relevant detail in presented information. Creativity/Innovation - Generates novel ideas and develops or improves existing and new systems that challenge the status quo, takes risks, and encourages innovation. Critical Judgment - Possesses the ability to define issues and focus on achieving workable solutions. Consistently does the right thing by performing with reliability. Customer Orientation - Listens to customers, builds customer confidence, increases customer satisfaction, ensures commitments are met, sets appropriate customer expectations, and responds to customer needs. Interpersonal Skills - Effectively and productively engages with others and establishes trust, credibility, and confidence with others. Leadership - Motivates, empowers, inspires, collaborates with, and encourages others. Builds consensus when appropriate. Focuses team members on common goals. Teamwork - Knows when and how to attract, develop, reward, and utilize teams to optimize results. Acts to b