Job Description
At APG Network, we deliver comprehensive, patient-centered care through an integrated model of internal medicine, specialty care, and therapy services.Our team is committed to clinical excellence, operational efficiency, and a supportive workplace culture where staff can grow and thrive.We are seeking a Medical Assistant to join our Internal Medicine team in a phone triage-focused role, serving as a key point of contact for patients and supporting efficient clinical operations.What You'll Do Serve as the first line of communication for patient calls, messages, and portal inquiries Perform basic clinical triage using established protocols and escalate appropriately to providers Process prescription refill requests in coordination with providers and pharmacies Schedule patient appointments based on urgency and clinical need Communicate test results, instructions, and follow-up plans per provider direction Document all patient interactions accurately in the EMR Support care coordination and ensure timely resolution of patient needs What You Bring Medical Assistant certification (CMA/RMA preferred) or equivalent clinical experience Prior experience in primary care or internal medicine strongly preferred Strong understanding of basic clinical terminology and workflows Excellent phone presence and communication skills Ability to prioritize, multitask, and remain organized in a fast-paced environment High attention to detail with accurate documentation habits Experience with EMR systems (Athena experience a plus) What Sets This Role Apart Primarily non-rooming, phone-based clinical role Structured workflows and provider support for triage decision-making Opportunity to build strong patient relationships and impact care continuity Collaborative, team-based environment with experienced leadership Why Join APG Competitive pay based on experience Stable, growing organization with multiple locations Supportive leadership and team culture Opportunities for growth and cross-training within the organization Schedule Full-time, Monday-Friday Daytime hours (no evenings or weekends) Apply Today Join a team where your clinical knowledge and communication skills directly improve patient care and access.Pay:$17.00 - $19.50 per hour Benefits:Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Vision insurance Work Location:In person.