Job Description
Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. At Alignment Health, we don’t wait for health issues to escalate — we get ahead of them. Our Jump Start Assessment (JSA) program is designed to proactively connect with members early, ensuring they’re supported, prepared, and set up for the right care from the start. As a Medical Assistant on the JSA team, you’ll play a key role in that experience — supporting clinicians behind the scenes and helping members navigate their appointments with confidence. You’ll be the bridge between technology and patient care, ensuring visits run smoothly, charts are prepared, and members feel supported every step of the way. For most of the year, this role is fully remote and focused on telehealth support. During the end-of-year HEDIS season, you’ll shift into the field to support in-home visits, helping extend care directly into the community. This role is best suited for someone who enjoys structured, task-based work, high member interaction, and supporting clinical workflows behind the scenes. This is a great opportunity for someone who is highly organized, tech-savvy, and genuinely enjoys creating a positive, service-oriented experience for patients. Location: Las Vegas, NV (10 months remote) with seasonal field work (~2 months field-based) Schedule: Monday – Friday, 8:00 AM – 5:00 PM PT Assignment Type: Long-term temporary engagement with medical benefits Field Expectations: November – December, ~ 3 – 4 days / week conducting local home visits (mileage reimbursed) Note: Alignment Health is continuing to expand so there is a possibility this temporary engagement may extend and / or convert based on budget, business need, and individual performance. GENERAL DUTIES / RESPONSIBILITIES: Provides Telehealth Front Office Support: Greets patients virtually in a friendly, service-oriented manner in compliance with Alignment policies and workflows Oversees virtual patient check-in by ensuring charts are prepared, medical records are available, and required documentation is complete Reviews and prepares charts in advance of scheduled visits Calls members to schedule, reschedule, and confirm appointments Provides Telehealth Back Office Support: Rooms and interviews patients, collects intake information, measures vital signs (as applicable), and documents reason for visit Supports telehealth visits using platforms such as AVA, Doximity, and Zoom Conducts test calls with members (typically the day prior) to ensure successful connection to telehealth visits Experience: Minimum Requirements: Required: Minimum (2) years' medical assistant experience Minimum (1) year customer service experience Preferred: Experience working with Medicare population preferred. Education: Required: High School Diploma or GED. Completion of an accredited medical assistant program Training: Required: Specialized Skills: Required: Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others. Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors; Mathematical Skills: Ability to perform mathematical calculations and calculate simple statistics correctly Reasoning Skills: Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution. Problem-Solving Skills: Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment. Preferred: Bilingual English and Spanish Licensure: Required: Valid driver’s licen