Job Description
Your job is more than a job. Medical Assistant or Certified Medical Assistant Full-time Cancer Clinic New Orleans, LA (University Medical Center) As a Medical Assistant, you’re on the front line of care. You’ve developed that sixth sense of anticipating and answering the needs of your patients. You provide clinical and non-clinical assistance to physicians, providers and licensed staff in the management of patient flow and the environment of care such as answering phone messages, scheduling authorization of procedures, surgeries, deliveries and stepping in as needed to cover other duties that fall within the scope of non-licensed staff. Your personal prescription for patient care includes a healthy dose of kindness, respect, and empathy with everything you do. You emit positive energy in everything you do. No one else can do what you do, the way you do it, and you can consider that your personal power. We love the way you think. Your experiences, knowledge, skills, empathy, compassion, and your “little something extra” all add up to you. And we’re excited to get to know you and find out what you’ll bring to this medical assistant role. "Your Everyday" GENERAL DUTIES Clinical Measures and records appropriate vital signs Identifies abnormal vital sign values and reports findings to the appropriate nursing staff or medical provider Assists with patient arrival to the clinic, including intake and preparation Schedules new and follow-up patient appointments Facilitates a smooth and efficient patient exit from the clinic Recognizes emergencies and responds appropriately in accordance with organizational policies and procedures Provides for patient comfort, taking into consideration age-specific and special needs Demonstrates working knowledge of clinic equipment, including: Preparing equipment for use Testing equipment for safety prior to patient use Cleaning and disinfecting equipment between patients and at the end of clinic sessions according to hospital policy Maintains clinic linens, supplies, and equipment Stocks examination rooms and exam tables appropriately Properly collects, prepares, secures, and transports laboratory specimens for testing when necessary Documentation Documents accurately and appropriately in the patient medical record in accordance with established departmental guidelines Navigates the Electronic Medical Record (EMR) to: Obtain laboratory and radiology results Access outside medical records Update patient demographic information Schedule and coordinate follow-up appointments Prepares safety reports when warranted or as directed by the Clinic Manager or designee Maintains patient privacy and confidentiality by ensuring computer screens and electronic information are secure when medical, nursing, or clinical staff are not present Professionalism and Support Demonstrates honesty, promptness, dependability, courtesy, and respect in interactions with patients, caregivers, customers, co-workers, and staff Communicates with and keeps clinic managers informed of clinic activities, operational requirements, and identified issues Manages patient and/or co-worker complaints in a calm, positive, and non-judgmental manner Reports patient or co-worker complaints and concerns to the clinic manager on a daily basis Maintains strict patient confidentiality by discussing sensitive information only with appropriate individuals and in appropriate settings Safety and Infection Control : Implements standard and transmission-based precautions in accordance with hospital policy Ensures patient safety during clinic visits per hospital policies and procedures Identifies and reports safety hazards or policy violations within the patient care or clinic environment to the Clinic Manager or designee Actively participates in Quality Improvement activities, including Quality Assurance Performance Improvement (QAPI) projects and Environment of Care (EOC) rounds Clerical Support : Participates in clinic preparation by gathering and organizing appropriate clinical documentation for provider review Obtains medical records from outside facilities as requested by the medical provider Scans outside correspondence and records into the appropriate sections of the electronic medical record Answers inco